[guispeak] SBC Yahoo! DSL Accessibility

  • From: gerald.g.weichbrodt@xxxxxx
  • To: guispeak@xxxxxxxxxxxxx
  • Date: Fri, 21 Jan 2005 09:11:38 -0500

Hi all,
I'm writing from Michigan U.S.A.  I just bit the bullet and ordered SBC
Yahoo! DSL service for home.  I got tired of tying up the phone line and
slow Internet access, I guess.  Setting up the equipment seems pretty easy,
but I won't know for sure until I've actually seen it work.  The trouble is
that the installation package for the software included with the service is
an accessibility nightmare.  I started the installer and could only read
the title of the window using JAWS 6.0.  Having my son look over my
shoulder demonstrated that there was lots of text on the screen as well as
buttons for making choices.  Moving onward through the installer a few
screens (I didn't have time to finish the process this morning)
demonstrated that it wasn't just the opening screen that posed problems.

I wonder if anybody knows of any secrets that would allow a blind person to
get through the installer using a screen reader.  I'd also be interested to
know if anybody has any secrets for where to e-mail a complaint on this
issue.  I have a phone number for assistance in setting up my service, but
I'm afraid I'm just going to get a general-purpose technician type who
won't know a thing about accessibility issues and blind users.  I would
really like to make SBC aware that they have a severe accessibility issue
here and, hopefully, find a route to get somebody sympathetic to the issue
working on it.


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