[guispeak] Re: SBC Yahoo! DSL Accessibility
- From: <ptusing@xxxxxxxxxxxxx>
- To: <guispeak@xxxxxxxxxxxxx>
- Date: Sat, 22 Jan 2005 01:07:34 -0500
Hi,
I am no SBC expert but I have had a lot of luck talking with the general
telephone service people.
They set up my accessto Level 2 people in the Tech Suppport.
I have been toldthat the installation if one is blind is free, but I
would certainly check it out.
The fees have worke like this d as thus far.
When I signed up I paid $26.75 per month.
About 10 months into the plan, thes peed ws increasedand if one bundled
long distance andthe Internet together, I was able to get $5 reduced from
the phone bill and I pay $20 per month.
I realize this is supposed to becomputer related.
I have had good tech support by insisting on getting to Level 2 personnel,
enjoyedthespeed, and have paid for the total package including the DSL whatI
paid in long distance charges 2 years ago yet having the ffree long
distance.
(I usethe external modem they sent me and do not use the 2-wire quasi
wireless equipment they offer.)
I have been reminded today that I have posted, but I am takingthis
opportunity as before Isigned up, I had many questionsand was concerned as
some have expressed here.
Things have workedo ut fine.
----- Original Message -----
From: "Andy Baracco" <wq6r@xxxxxxxxxxxxxx>
To: <guispeak@xxxxxxxxxxxxx>
Sent: Saturday, January 22, 2005 12:49 AM
Subject: [guispeak] Re: SBC Yahoo! DSL Accessibility
> i would be interested in knowing about this too, because their advertising
> is flooding this area, and it is tempting, but when i looked on their web
> site, I saw references to all those additional charges, including a $200
> fee if you have their tech come to your home and set it up.
>
> Ouch!
>
> Andy
> At 06:11 AM 1/21/2005, you wrote:
> >Hi all,
> >I'm writing from Michigan U.S.A. I just bit the bullet and ordered SBC
> >Yahoo! DSL service for home. I got tired of tying up the phone line and
> >slow Internet access, I guess. Setting up the equipment seems pretty
easy,
> >but I won't know for sure until I've actually seen it work. The trouble
is
> >that the installation package for the software included with the service
is
> >an accessibility nightmare. I started the installer and could only read
> >the title of the window using JAWS 6.0. Having my son look over my
> >shoulder demonstrated that there was lots of text on the screen as well
as
> >buttons for making choices. Moving onward through the installer a few
> >screens (I didn't have time to finish the process this morning)
> >demonstrated that it wasn't just the opening screen that posed problems.
> >
> >I wonder if anybody knows of any secrets that would allow a blind person
to
> >get through the installer using a screen reader. I'd also be interested
to
> >know if anybody has any secrets for where to e-mail a complaint on this
> >issue. I have a phone number for assistance in setting up my service,
but
> >I'm afraid I'm just going to get a general-purpose technician type who
> >won't know a thing about accessibility issues and blind users. I would
> >really like to make SBC aware that they have a severe accessibility issue
> >here and, hopefully, find a route to get somebody sympathetic to the
issue
> >working on it.
> >
> >Thanks,
> >Jerry
> >
> >
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