[guispeak] Re: SBC Yahoo! DSL Accessibility
- From: "david poehlman" <david.poehlman@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: <guispeak@xxxxxxxxxxxxx>
- Date: Sat, 22 Jan 2005 09:52:57 -0500
I have discovered that different areas have different rules where these
chain isps are concerned. Comcast for instance has different rates for
northern virginia than it does for my part of maryland. I have also heard
that tech support differes widely in quality and that the quality of the
service differs. In most dsl situations, you get your service through a
third party and while you might be able to get service if you call the main
number, often, depending on the area in which you live for instance in
maryland, verizon tells you often that that is an internet service providor
issue and often will not help if you run into problems but will refer your
question to someone you are not allowed to talk to and either call you back
or send you an email but of course, if you are not able to get email, you
are out of luck.
It's nice to know that some are happy with their service and their
relationships with dsl isps, but I am still hearing horror stories from all
over the country about dsl, less from cable subscribers except of course for
the deceptive advertising and the high prices. 200 dollars is hugely
excessive.
Johnnie Apple Seed
----- Original Message -----
From: <ptusing@xxxxxxxxxxxxx>
To: <guispeak@xxxxxxxxxxxxx>
Sent: Saturday, January 22, 2005 1:07 AM
Subject: [guispeak] Re: SBC Yahoo! DSL Accessibility
Hi,
I am no SBC expert but I have had a lot of luck talking with the general
telephone service people.
They set up my accessto Level 2 people in the Tech Suppport.
I have been toldthat the installation if one is blind is free, but I
would certainly check it out.
The fees have worke like this d as thus far.
When I signed up I paid $26.75 per month.
About 10 months into the plan, thes peed ws increasedand if one bundled
long distance andthe Internet together, I was able to get $5 reduced from
the phone bill and I pay $20 per month.
I realize this is supposed to becomputer related.
I have had good tech support by insisting on getting to Level 2 personnel,
enjoyedthespeed, and have paid for the total package including the DSL whatI
paid in long distance charges 2 years ago yet having the ffree long
distance.
(I usethe external modem they sent me and do not use the 2-wire quasi
wireless equipment they offer.)
I have been reminded today that I have posted, but I am takingthis
opportunity as before Isigned up, I had many questionsand was concerned as
some have expressed here.
Things have workedo ut fine.
----- Original Message -----
From: "Andy Baracco" <wq6r@xxxxxxxxxxxxxx>
To: <guispeak@xxxxxxxxxxxxx>
Sent: Saturday, January 22, 2005 12:49 AM
Subject: [guispeak] Re: SBC Yahoo! DSL Accessibility
> i would be interested in knowing about this too, because their advertising
> is flooding this area, and it is tempting, but when i looked on their web
> site, I saw references to all those additional charges, including a $200
> fee if you have their tech come to your home and set it up.
>
> Ouch!
>
> Andy
> At 06:11 AM 1/21/2005, you wrote:
> >Hi all,
> >I'm writing from Michigan U.S.A. I just bit the bullet and ordered SBC
> >Yahoo! DSL service for home. I got tired of tying up the phone line and
> >slow Internet access, I guess. Setting up the equipment seems pretty
easy,
> >but I won't know for sure until I've actually seen it work. The trouble
is
> >that the installation package for the software included with the service
is
> >an accessibility nightmare. I started the installer and could only read
> >the title of the window using JAWS 6.0. Having my son look over my
> >shoulder demonstrated that there was lots of text on the screen as well
as
> >buttons for making choices. Moving onward through the installer a few
> >screens (I didn't have time to finish the process this morning)
> >demonstrated that it wasn't just the opening screen that posed problems.
> >
> >I wonder if anybody knows of any secrets that would allow a blind person
to
> >get through the installer using a screen reader. I'd also be interested
to
> >know if anybody has any secrets for where to e-mail a complaint on this
> >issue. I have a phone number for assistance in setting up my service,
but
> >I'm afraid I'm just going to get a general-purpose technician type who
> >won't know a thing about accessibility issues and blind users. I would
> >really like to make SBC aware that they have a severe accessibility issue
> >here and, hopefully, find a route to get somebody sympathetic to the
issue
> >working on it.
> >
> >Thanks,
> >Jerry
> >
> >
> >** To leave the list, click on the immediately-following link:-
> >** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe]
> >** If this link doesn't work then send a message to:
> >** guispeak-request@xxxxxxxxxxxxx
> >** and in the Subject line type
> >** unsubscribe
> >** For other list commands such as vacation mode, click on the
> >** immediately-following link:-
> >** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq]
> >** or send a message, to
> >** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** guispeak-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** guispeak-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** guispeak-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:guispeak-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** guispeak-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
