Hi you need to remove the manual and you can do this before you say yes then navigate to the root directory of the unit and delete the file called bookport users manually and theen go back to te point to chweck for updates and start from there and you should be good to go. Msatthew -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Philip Hall Sent: Wednesday, July 19, 2006 4:51 PM To: bookport Subject: [bookport] trying to install update I am attempting to installe the 2.2 update. I connect the bookport, run bookport transport. it informs me that there is an update available. I select yes, and it downloads the update. it then says it has sent the firmware update to the bookport and to disconnect for the update to be installed. when I disconnect the usb cable, the bookport says version 2.1 and then says fs memory out of drobj structores. error accessing index file. I have tried using a different usb port on my computer, and I have also tried doing a reset ont he bookport and removing the batteries. no matter what I press, it will not work. any help appriciated. an urgent reply is requested, I am supposed to demo the bookport bomorrow. phil -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.3/394 - Release Date: 7/20/2006