[bookport] Re: Can't connect
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 27 Feb 2006 09:54:30 -0500
Mickey:
It is not a software issue, but probably either a card or something
else. It has worked before, right? If not, then we'll have to start over
with the diagnosis. If it worked and stopped being recognized, then try
a different card. Also, if you have any scanners or other USB devices
plugged in, disconnect those.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> micka@xxxxxxxxxx 02/27/06 09:40AM >>>
Hi, Pamela. I reformatted last night. Do I have to reinstall the
software
then? I still can't connect.
Thanks for the help. A day without a Bookport is nearly as catastrophic
as a
day without oxygen. Not really, but . . .
Thanks.
Mickey
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, February 27, 2006 8:22 AM
Subject: [bookport] Re: Can't connect
> Mickey:
>
> If a Reset with 2 plus b doesn't help, then try reformatting the
flash
> card, with 1 plus 3 plus d plus f. If you don't want to reformat
that
> card, then use another card for the update. However, you still won't
be
> able to connect with that card, unless you reformat.
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> micka@xxxxxxxxxx 02/26/06 02:51AM >>>
> Hi. The computer doesn't recognize the bookport. I was going to
update
> to
> the new beta, but the computer insists the bookport is not
connected.
> The
> batteries are at 54%, I tried another USB cable, I tried different
USB
>
> ports. I disconnected the batteries and reinstalled them.
>
> Any suggestions?
>
> Thanks.
>
> Mickey
>
>
>
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