[bookport] Re: Can't connect

  • From: "mickey" <micka@xxxxxxxxxx>
  • To: <bookport@xxxxxxxxxxxxx>
  • Date: Mon, 27 Feb 2006 09:40:20 -0500

Hi, Pamela. I reformatted last night. Do I have to reinstall the software then? I still can't connect.

Thanks for the help. A day without a Bookport is nearly as catastrophic as a day without oxygen. Not really, but . . .

Thanks.

Mickey

----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, February 27, 2006 8:22 AM
Subject: [bookport] Re: Can't connect


Mickey:

If a Reset with 2 plus b doesn't help, then try reformatting the flash
card, with 1 plus 3 plus d plus f. If you don't want to reformat that
card, then use another card for the update. However, you still won't be
able to connect with that card, unless you reformat.



Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY  40206

PHONE:  1-800-223-1839, Ext. 307


micka@xxxxxxxxxx 02/26/06 02:51AM >>> 
Hi.  The computer doesn't recognize the bookport. I was going to update
to
the new beta, but the computer insists the bookport is not connected.
The
batteries are at 54%, I tried another USB cable, I tried different USB

ports. I disconnected the batteries and reinstalled them.

Any suggestions?

Thanks.

Mickey





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