Can you see it in windows explorer? ----- Original Message ----- From: "mickey" <micka@xxxxxxxxxx> To: <bookport@xxxxxxxxxxxxx> Sent: Monday, February 27, 2006 7:40 AM Subject: [bookport] Re: Can't connect > Hi, Pamela. I reformatted last night. Do I have to reinstall the software > then? I still can't connect. > > Thanks for the help. A day without a Bookport is nearly as catastrophic as a > day without oxygen. Not really, but . . . > > Thanks. > > Mickey > > ----- Original Message ----- > From: "PAMELA RADER" <PRADER@xxxxxxx> > To: <bookport@xxxxxxxxxxxxx> > Sent: Monday, February 27, 2006 8:22 AM > Subject: [bookport] Re: Can't connect > > > > Mickey: > > > > If a Reset with 2 plus b doesn't help, then try reformatting the flash > > card, with 1 plus 3 plus d plus f. If you don't want to reformat that > > card, then use another card for the update. However, you still won't be > > able to connect with that card, unless you reformat. > > > > > > > > Pamela Rader, TECHNICAL SUPPORT > > American Printing House For The Blind > > 1839 Frankfort Ave. > > Louisville, KY 40206 > > > > PHONE: 1-800-223-1839, Ext. 307 > > > > > >>>> micka@xxxxxxxxxx 02/26/06 02:51AM >>> > > Hi. The computer doesn't recognize the bookport. I was going to update > > to > > the new beta, but the computer insists the bookport is not connected. > > The > > batteries are at 54%, I tried another USB cable, I tried different USB > > > > ports. I disconnected the batteries and reinstalled them. > > > > Any suggestions? > > > > Thanks. > > > > Mickey > > > > > > > > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.375 / Virus Database: 268.1.0/269 - Release Date: 2/24/2006 > >