[bookport] Re: Bookport Stability
- From: "Walt Smith" <ka3agm@xxxxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Sat, 1 Oct 2005 08:24:17 -0400
This is absolutely right. All too often, people may form their opinions of a
given product based on messages to the list or lists dedicated to that
product and it's important to remember that on those lists, you rarely hear
from the 99.5% of users who are perfectly satisfied with the product and the
company that sells it.
----- Original Message -----
From: "Chris Hill" <hillco@xxxxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Friday, September 30, 2005 9:42 PM
Subject: [bookport] Re: Bookport Stability
I think it is easy to forget that people who join a list and post
problems are a self-selected component of the population of users. I
fix computers, nobody calls when things are going right, and many are
the same when it comes to support lists for products.
On Fri, 30 Sep 2005 17:12:24 -0500, you wrote:
>Most people only write in if they have a problem that needs to be solved.
>There are tons of Book Port users who are totally satisfied and so you
>don't
>generally see messages from them. Any technical device can fail or develop
>problems. I trust APH and believe they stand behind this product.
>
>I have had my Book Port for sixteen months and it is the best money I ever
>spent. I use it every day and I don't leave home without it. I listen to
>books and podcasts while I clean, cook, ride my exercise bike and even in
>the dentist's chair. It is
>the last thing I hear each night as I fall asleep listening to a book. The
>next day it is so easy to find my place again. I use it on planes and
>buses
>with noise-canceling headphones. I don't know what I did without it.
>
>I have never had a problem with my Book Port requiring a repair. Just
>wanted to chime in as a thoroughly satisfied Book Port user.
>
>Joni
>----- Original Message -----
>From: "Andrew J. LaPointe" <alapointe89@xxxxxxxxxxx>
>To: <bookport@xxxxxxxxxxxxx>
>Sent: Friday, September 30, 2005 4:30 PM
>Subject: [bookport] Re: Bookport Stability
>
>
>Hi on this topic, I am making a point to support the American Printing
>House
>for the Blind and their products after purchasing the bookport. I have
>contacted them for some questions on the item and had much success and
>satisfaction. I agree that the money I spent on the bookport is the best
>money spent on. It is one of the few items that I am totally happy with
>that was obtained via the mail. I will say this again, I am 51 years old
>and since I purchased this bookport, I have been reading various books in
>audio, bookshare and word and text documents more now than in any other
>times in my life and that is the honest to god truth. Thank you to all who
>are responsible for this fantastic device. Andy, Salem, MA.
>----- Original Message -----
>From: "Bruce Toews" <dogriver@xxxxxxxx>
>To: <bookport@xxxxxxxxxxxxx>
>Sent: Friday, September 30, 2005 3:13 PM
>Subject: [bookport] Bookport Stability
>
>
>> One of the things to note is that APH is a lot more up-front about the
>> issues with Book Port than are other companies. Other companies have
>> stability problems with their products, many have more than the Book
>> Port,
>> but they try to sweep them under the rug. Because APH runs this list, and
>> because APH has been so open to honesty, these issues are out in the open
>> so they can be dealt with. Rather than a weak point, I think this is a
>> huge selling point for the BP. It shows that APH is willing to be honest
>> and up front with us, it shows a respect for the customer which I admire
>> and applaud. And I've said it before: The BP is some of the best money
>> I've spent.
>>
>> Bruce
>>
>> --
>> Bruce Toews
>> E-mail and MSN/Windows Messenger: dogriver@xxxxxxxx
>> Web Site (including info on my weekly commentaries): http://www.ogts.net
>> Info on the Best TV Show of All Time: http://www.cornergas.com
>>
>
>
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