Ann, You are correct that MS Smart Quotes interfere with Braille. That is taken care of by the RTF converter: https://wiki.benetech.org/display/bookshare/4.2+B.+Steps+not+technically+necessary Scott ________________________________________ From: bksvol-discuss-bounce@xxxxxxxxxxxxx [bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Ann Parsons [akp@xxxxxxxxxxxx] Sent: Friday, July 29, 2011 1:02 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: single quotes Hi all, Can we have some clarification on the issue of quotes? I understood that they needed to be changed to regular quotes because they didn't come out right in Braille. Ann P. -- Ann K. Parsons Portal Tutoring EMAIL: akp@xxxxxxxxxxxx web site: http://www.portaltutoring.info Skype: Putertutor "All that is gold does not glitter, Not all those who wander are lost." Email services provided by the System Access Mobile Network. Visit www.serotek.com to learn more about accessibility anywhere. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.