Sarah, Excellent guess. I had to have Lissi walk me through what she normally does to determine it because the RTF file didn't show up in either her My Documents folder or the subfolder where she does her validation. I showed her how to extract the file to her working folder instead of leaving it zipped the whole time. I stayed on the fphone long enough for her to fill in the File Name field using the Browse button, hit the Accept button, and see what happens, then she took it from there. She actually got an error on the first upload attempt because Bookshare timed out on her due to lack of activity, but she said she thought she could handle it from there, and she did. It's obvious that she's been working hard to not only learn how to validate, but to develop her basic computer skills. Her My Documents folder is full of files where she's been taking notes on the things people have helped her with and tips she gets off the list. Keep up the good work, Lissi, and congratulations again on uploading your first validation. Gerald -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Sarah Van Oosterwijck Sent: Wednesday, September 21, 2005 2:13 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: help with upload, please Fortunately, the problem is solved and congratulations to validator and helper. :-) I am just curious if the problem was what I suspect it might have been. It sounds like the corrected RTF file might have remained in it's zipped state for the entire process. If that was the case then the RTF would never be visible in the list of files in the directory. The zipped file would have had to been chosen for upload even though RTF was the file type chosen. Most of the time zip programs have you unzip files before you open them, but I know it is possible to open and resave files without ever unzipping them. It just depends on the software you have. Of course my guess about the problem might be entirely incorrect, but I thought it might be helpful sometime in the future to know what can confuse the upload process. Sarah Van Oosterwijck Assistive Technology Trainer http://home.earthlink.net/~netentity To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.