Oh, thank you thank you thank you, Deborah and Judy S.!!!!!! We are so
fortunate that knowledgeable people are on this list!! When I found
the cache, I saw more books. And the amazing thing is that I have a
new expiration date!!!!!! Two weeks from now, August 22!!!! (big
smile) Not even sure how I got that, but the important thing is that I
got it!!!! I’m a very very happy camper!!!!!
Sue S.
*From:* mailto:dmarc-noreply@xxxxxxxxxxxxx
*Sent:* Friday, August 08, 2014 6:34 PM
*To:* bksvol-discuss@xxxxxxxxxxxxx <mailto:bksvol-discuss@xxxxxxxxxxxxx>
*Subject:* [bksvol-discuss] Re: My Checked-Out Books
Hi Sue,
I don't know what browser you're using, but can you use something
other than what you are using now? I.e., use Firefox instead of
Internet Explorer, or vice versa.
additionally, perhaps it would be helpful for you to clear your
browser history—it seems like maybe you are loading a cached version
of the site instead of the most current.
Not sure what else to suggest...
Deborah
*From:*bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] *On Behalf Of *Sue Stevens
*Sent:* Friday, August 08, 2014 7:27 PM
*To:* bksvol-discuss@xxxxxxxxxxxxx
*Subject:* [bksvol-discuss] Re: My Checked-Out Books
Hi Deborah,
I tried searching by author, and I went through all the books on the
check-out page, and I just don’t see it. So obviously I need someone
from support whoo can go into my account and see what’s wrong, since
it is there. I just can’t imagine why it isn’t showing up for me. And
I know support isn’t going to get to me today. (big sigh) If anyone
has any suggestions that I can try, please let me know and I will try.
Thanks for any help. It is too bad we can’t depend on the staff who
should help us. I even put URGENT when I replied to the note telling
me my book had expired.
Sue S.
*From:*mailto:dmarc-noreply@xxxxxxxxxxxxx
*Sent:*Friday, August 08, 2014 5:04 PM
*To:*bksvol-discuss@xxxxxxxxxxxxx <mailto:bksvol-discuss@xxxxxxxxxxxxx>
*Subject:*[bksvol-discuss] Re: My Checked-Out Books
Hi Sue,
I wonder why you can't see it. I see your book with a hold for you on
the checkout list, about 23 books down the list.
Deborah
*From:*bksvol-discuss-bounce@xxxxxxxxxxxxx
<mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx>
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] *On Behalf Of *Sue Stevens
*Sent:* Friday, August 08, 2014 5:58 PM
*To:* bksvol-discuss@xxxxxxxxxxxxx <mailto:bksvol-discuss@xxxxxxxxxxxxx>
*Subject:* [bksvol-discuss] Re: My Checked-Out Books
Hi Judy,
Well, I would happily do that, check it out again, but it isn’t in the
checkout queue. And since my release link doesn’t work, I can’t
release it. But the book history says it has been released? Yikes!!
Totally bizarre!! And I have done a lot of work on it, but I don’t
want to do any more until it is found.
Sue S.
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