[bksvol-discuss] Re: My Checked-Out Books
- From: "Deborah Murray" <dmarc-noreply@xxxxxxxxxxxxx> (Redacted sender "blinkeeblink@xxxxxxxxx" for DMARC)
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Fri, 8 Aug 2014 21:04:47 -0400
Hey Sue,
Good job!!
Deborah
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Sue Stevens
Sent: Friday, August 08, 2014 8:57 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: My Checked-Out Books
Oh, thank you thank you thank you, Deborah and Judy S.!!!!!! We are so
fortunate that knowledgeable people are on this list!! When I found the cache,
I saw more books. And the amazing thing is that I have a new expiration
date!!!!!! Two weeks from now, August 22!!!! (big smile) Not even sure how I
got that, but the important thing is that I got it!!!! I’m a very very happy
camper!!!!!
Sue S.
From: mailto:dmarc-noreply@xxxxxxxxxxxxx
Sent: Friday, August 08, 2014 6:34 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: My Checked-Out Books
Hi Sue,
I don't know what browser you're using, but can you use something other than
what you are using now? I.e., use Firefox instead of Internet Explorer, or vice
versa.
additionally, perhaps it would be helpful for you to clear your browser
history—it seems like maybe you are loading a cached version of the site
instead of the most current.
Not sure what else to suggest...
Deborah
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Sue Stevens
Sent: Friday, August 08, 2014 7:27 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: My Checked-Out Books
Hi Deborah,
I tried searching by author, and I went through all the books on the check-out
page, and I just don’t see it. So obviously I need someone from support whoo
can go into my account and see what’s wrong, since it is there. I just can’t
imagine why it isn’t showing up for me. And I know support isn’t going to get
to me today. (big sigh) If anyone has any suggestions that I can try, please
let me know and I will try.
Thanks for any help. It is too bad we can’t depend on the staff who should help
us. I even put URGENT when I replied to the note telling me my book had expired.
Sue S.
From: mailto:dmarc-noreply@xxxxxxxxxxxxx
Sent: Friday, August 08, 2014 5:04 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: My Checked-Out Books
Hi Sue,
I wonder why you can't see it. I see your book with a hold for you on the
checkout list, about 23 books down the list.
Deborah
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Sue Stevens
Sent: Friday, August 08, 2014 5:58 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: My Checked-Out Books
Hi Judy,
Well, I would happily do that, check it out again, but it isn’t in the checkout
queue. And since my release link doesn’t work, I can’t release it. But the book
history says it has been released? Yikes!! Totally bizarre!! And I have done a
lot of work on it, but I don’t want to do any more until it is found.
Sue S.
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