Gulp. Do you mean, you have to get everyone who uses Word as a secondary tool of trade rather than primary, to use it properly? I might be jumping to conclusions that this is a subset of your role, but if it is, here are your three options - just for this tinsy winsy subset of your role of course: . the KISS option of making very simple clean tidy templates and praying. Prayers are not often answered. . the SUZY path, which is to design hugely complex templates with all manner of controls to try to force people to produce nice documents. This path also fails. Even totally incompetent users HATE to be controlled and so will destroy all your work as soon as your back is turned. . the common sense option, which is to produce nice simple templates as in the KISS option and then to train everyone to use them properly, which of course, an organisation will never do. Let me know if you need a trainer! Ah, how nice to be out of all that! Christine From: austechwriter-bounce@xxxxxxxxxxxxx [mailto:austechwriter-bounce@xxxxxxxxxxxxx] On Behalf Of Kate Macumber Sent: Tuesday, 19 July 2011 7:04 PM To: austechwriter@xxxxxxxxxxxxx Subject: atw: I'm going into a documentation management role Hi All, I have accepted a job as a documentation manager (i.e. managing all of the internal/external documentation in an organisation and getting others - not technical writers - to write that documentation). Everyone seems to think that I can do it (my current boss, the interviewers, colleagues), but having worked as a software/hardware technical writer for the past 15 years, this is a very different role for me. As such, I was wondering if any of you has done this before and whether you can provide me with any pointers / useful resources. Thanks for your help, Kate.