In summary, is it worth exploring with your client
possible other reasons for all these crashes. This might turn
into a blog articles – troubleshooting crashes.
Basically, clients who follow a couple of simple guidelines I have
don't seem to have problems in 2003 or 2007 (I don't have enough
information / experiencee yet with 2010 to really comment about it).
The guidelines are:
– Turn off all Save options. (This may not be necessary, but it
seems to be one of the factors.)
– Don't use "float on text" graphics (i.e. do not use the Square,
Tight, Behind Text or In Front of Text options), including Word
drawing object, or text boxes. (The work-around is to create
diagrams etc. in a separate document containing only that diagram,
print a PDF at say 360 dpi, then do an image capture in PDF and copy
the resulting "flat" image into the target document.)
– If changes are being tracked, do not leave the tracking on across
document amendments or revisions. Always clear out any tracked
changes from a previous amendment or revision before commencing a
new one.
– Do not copy in tables from other Word documents unless the other
document is known to be stable. (The workaround is to convert the
table in the other document to text – using the Convert Table to
Text option – then to convert the text back into a table in the
target document.)
There are a couple of extra guidelines for preventing formatting
from breaking, but the above are the ones I use, and pass onto
clients who are interested, for preventing document crashes. They
work for me. The feedback I get is they work for clients who use
them. When I get the ocassional but regular client docs that crash,
I end up finding e.g. a "float on text" graphic that has slipped
between pages and can't be seen, or that is trying to occupy the
same document space as another document element (e.g. text) and can
no longer be selected or worked with.
All of the above can be done in Word without bringing into play the
hardware that Word is running on, or other software.
Neil.
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