I met a 'Communications Officer' (PR Person) who was doing the TOCs by hand!! I am not making this up. I worked with a 'tech writer' who typed the TOC manually. He's the one who found my template shortly after I'd put it on the intranet and tried to tell me he'd helped create it. He had difficulty explaining most of the features. ...all of the internal/external documentation in an organisation and getting others - not technical writers - to write that documentation Kate, I'm wondering why they are resisting having a technical writer if it seems there's enough work to keep one busy and it would free up the time of the non-writer authors, whose proficiencies I assume lie elsewhere. It would seem to be a much more logical and efficient route to having consistent documents. Cheers, Terry