Hey Bob Any email that begins with "Dear" is immediately in the category of spam until it proves itself to be otherwise J And it may not get that chance. If I am sending an email to someone I don't know; I will use Hi (name), and Hello if it's a team or more than one. My second line will be where I will identify who I am and how I got their name and specify why I am contacting them, and apologise for interrupting their day if necessary.. Regards Suzy Suzy Davis Microsoft Word Templates & Documentation Projects Create Space PO Box 404 Brighton VIC 3186 Australia Direct +61 3 9593 6568 Mobile +61 433 489 989 Email suzy.davis@xxxxxxxxxxxxxxxxxx Email suzy.davis@xxxxxxxxxxxxxxxxxx Website www.appsforoffice.com Facebook : <http://www.facebook.com/pages/Apps-for-Office/136256423063414> Apps for Office Twitter AppsForOffice