Hi. You must have got lucky as allot of sighted don't understand assistive technology unless they either have family members who are using such software or if they have been to a exhibition My iCloud address is Saqibh23@xxxxxxxxxxxxxx Twitter and Skype Saq5000 Sent from my iPad On 25 Jul 2013, at 09:16, "goshawk on horseback" <goshawk_on_horseback@xxxxxxxxxxxxxx> wrote: > actually, in some cases yes! > as a good example, both of my nokia N96 phones have come from ebay, and in > each case, I asked the seller if they could put the eloquence and talks on > for me, and explained why I needed it on the phones, and in 2 out of 3 > cases, I got very helpful responses. all the other seller got, was a lost > sale. > > Simon > > > ----- Original Message ----- > From: "Brendan Roache" <brndn.rch@xxxxxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Thursday, July 25, 2013 9:09 AM > Subject: [access-uk] Re: ebay help wanted > > > Exactly Derek. Do people put on their order, I am blind and if the goods are > unsatisfactory I will need extra time to return as I am blind? > -----Original message----- > From: Derek Hornby > Sent: 25/07/2013, 8:47 am > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: ebay help wanted > > > Simon > How many companies give the blind extra time For returning goods. > > Derek > -----Original Message----- > From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] > On Behalf Of goshawk on horseback > Sent: Thursday, July 25, 2013 2:41 AM > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: ebay help wanted > > they are discriminating against us, by completely ignoring our needs as > disabled customers. such as giving us extra time for returning goods, as we > need assistance to insure that labels have come out properly, or recognizing > > that with say extra cab costs in returning goods, that is not always the > best option, as they currently don't use a delivery service that will > collect from the customer's home. > there selling page on there site, is also very far from accessible, > something else that I for one have told them about on a number of occasions, > > but which they don't seem in any hurry to sort out. > > Simon > > > ----- Original Message ----- > From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Wednesday, July 24, 2013 6:51 PM > Subject: [access-uk] Re: ebay help wanted > > > In what way is ebay discriminating against the disabled? > And to keep on topic, we are talking about Technology aren't we! > > They are treating us same as other customers, > (and no different to any other company that Sells goods via the internet) > > Let's not forget, when we place an oorder > (or paid the seller) we are then agreeing To terms and conditins. > Regards, > Derek > -----Original Message----- > From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] > On Behalf Of Martin > Sent: Tuesday, July 23, 2013 1:07 PM > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: ebay help wanted > > Hi All > > I have had this problem for about 3 years regarding how ebay treat disabled > customers. I even took legal advice to try taking legal action against ebay > > for not complying with the disability access laws, but the solicitor said it > > would take too much money to take on sucha giant, and as they are not based > in UK, it would be very difficult to enforce any laws to win the battle. > > I did inform RNIB to take up the case, but they have done pretty much > nothing. > > After further advice, I was informed, the only way to resolve this matter, > would be to take this to the press and give reports about how such a large > company can flaunt disability access laws. However, it would take a > pertition to make this viable. I even thought about pertitioning my MP to > bring companies like this to justice, but with what has been happening with > large companies like this not even paying their taxes, I doubt if action > would be taken. However, I feel we should all create a petition and lobby > ebay, so they have to listen to us as a mass group of disillussioned people, > > rather than as individuals, where they have no intention of doing anything. > Unfortunately, money talks and ebay have a lot of moneyy to continue > ignoring the law. > > Sorry for the rant, but it makes me sick, trying to challenge companies like > > ebay and betfair, who make millions, but are just greedy and do not care > about their customers. > > Maartin > ----- Original Message ----- > From: "Adrien Collins" <adriencollins22160@xxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Tuesday, July 23, 2013 12:50 PM > Subject: [access-uk] Re: ebay help wanted > > >> Hi Simon >> >> Yes I have tried speaking with them on the phone but it goes >> over the top, gets quite frustrating trying to get through >> to them, they just don't listen. >> >> Regards >> >> Adrien >> >> >> -----Original Message----- >> From: access-uk-bounce@xxxxxxxxxxxxx >> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk >> on horseback >> Sent: Tuesday, July 23, 2013 11:58 AM >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: ebay help wanted >> >> that's why I would suggest contacting them by phone instead, >> as then they >> can't just do that. >> >> Simon >> >> >> ----- Original Message ----- >> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Tuesday, July 23, 2013 10:43 AM >> Subject: [access-uk] Re: ebay help wanted >> >> >> Hi Simon >> >> Yes I have tried that, I don't get any response when I tell >> them about my disabilities, tried 3 times yesterday, no go, >> e-mailing I think they just ignore it in spite of the >> automatic response message, oh well, their loss. >> >> Regards >> >> Adrien >> >> >> -----Original Message----- >> From: access-uk-bounce@xxxxxxxxxxxxx >> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk >> on horseback >> Sent: Tuesday, July 23, 2013 10:14 AM >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: ebay help wanted >> >> don't hold your breath for one, you would be better off >> calling them and >> putting them on the spot that way, although even then, I >> doubt you will get >> any real help then either. >> >> Simon >> >> >> ----- Original Message ----- >> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Tuesday, July 23, 2013 8:02 AM >> Subject: [access-uk] Re: ebay help wanted >> >> >> Hi Simon >> >> Yes I wrote to them twice yesterday explaining my problems >> and where as amazon got back to me regarding a slightly >> different issue straight away, I haven't had a response as >> yet at from ebay, very poor. Makes you wonder doesn't it? >> >> Regards >> >> Adrien >> >> >> -----Original Message----- >> From: access-uk-bounce@xxxxxxxxxxxxx >> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk >> on horseback >> Sent: Tuesday, July 23, 2013 3:19 AM >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: ebay help wanted >> >> that is what I have actually said to them directly, a number >> of times. I >> have also said that I would be happy to help them in any way >> I can, to >> improve things for VI customers, but they are just not >> interested. >> >> Simon >> >> >> ----- Original Message ----- >> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Monday, July 22, 2013 3:27 PM >> Subject: [access-uk] Re: ebay help wanted >> >> >> Hi Simon >> >> Yes I am finding that out, not very helpful, it makes me >> very reluctant to use ebay again. >> >> Regards >> >> Adrien >> >> >> -----Original Message----- >> From: access-uk-bounce@xxxxxxxxxxxxx >> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk >> on horseback >> Sent: Monday, July 22, 2013 3:55 PM >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: ebay help wanted >> >> no, they don't! they seem to think that taking notice of the >> needs of >> disabled customers is beneath them unfortunately. that has >> been my >> experience anyway. >> >> Simon >> >> >> ----- Original Message ----- >> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx> >> To: "'access uk'" <access-uk@xxxxxxxxxxxxx> >> Sent: Monday, July 22, 2013 1:50 PM >> Subject: [access-uk] ebay help wanted >> >> >> Hi >> >> Does anyone know if ebay has a department who deals with >> special needs issues? I recently purchased an item from ebay >> and have to return it but am finding that when I explain >> that things may take longer because I have to get >> assistance, and also because I am in France, I feel like I >> am hitting my head against a brick wall. Any idease please? >> They don't seem to understand. >> >> Regards >> >> Adrien >> >> >> >> ** To leave the list, click on the immediately-following >> link:- >> ** >> [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> ** If this link doesn't work then send a message to: >> ** access-uk-request@xxxxxxxxxxxxx >> ** and in the Subject line type >> ** unsubscribe >> ** For other list commands such as vacation mode, click on >> the >> ** immediately-following link:- >> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> ** or send a message, to >> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq >> >> ** To leave the list, click on the immediately-following >> link:- >> ** >> [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> ** If this link doesn't work then send a message to: >> ** access-uk-request@xxxxxxxxxxxxx >> ** and in the Subject line type >> ** unsubscribe >> ** For other list commands such as vacation mode, click on >> the >> ** 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