[access-uk] Re: ebay help wanted
- From: "goshawk on horseback" <goshawk_on_horseback@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 25 Jul 2013 02:44:39 +0100
certainly with window-eyes, the pages for listing items to sell, are more or
less completely inaccessible.
Simon
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, July 24, 2013 10:27 PM
Subject: [access-uk] Re: ebay help wanted
Hi Martin
Ok I understand issue now.
So is the web site a problem for all screen readers,
Or does it depend.
Derek
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Martin
Sent: Wednesday, July 24, 2013 9:16 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ebay help wanted
Hi
I dont have a problem with the items for sale, or even the sellers. I have
purchased some excellent items from ebay. The problem I have is accessing
the site like other people.
I tried listing some items I wished to sell and was unable to access the
listings page, even with 2 different screen readers. Also, I have had
problems accessing the items for sale page. But, when I have asked for
assistance, I am met with very arrogant attitudes, as though they are not
bothered. However, when my wife tries to access the pages when she has
difficulty, they are very helpful, because she can see what they are asking
her to do.
This is where the discrimination comes in, access to technology, which
should be available to all, and it is not. This is my experience and I have
tried to rectify it myself, but am ignored. I think it is time we stand up
to companies like this and refuse to be ignored when we require assistance
and access to the technology they are so proud of.
Martin
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, July 24, 2013 6:51 PM
Subject: [access-uk] Re: ebay help wanted
> In what way is ebay discriminating against the disabled?
> And to keep on topic, we are talking about Technology aren't we!
>
> They are treating us same as other customers,
> (and no different to any other company that Sells goods via the
> internet)
>
> Let's not forget, when we place an oorder
> (or paid the seller) we are then agreeing To terms and conditins.
> Regards,
> Derek
> -----Original Message-----
> From: access-uk-bounce@xxxxxxxxxxxxx
> [mailto:access-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Martin
> Sent: Tuesday, July 23, 2013 1:07 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: ebay help wanted
>
> Hi All
>
> I have had this problem for about 3 years regarding how ebay treat
> disabled
> customers. I even took legal advice to try taking legal action against
> ebay
>
> for not complying with the disability access laws, but the solicitor said
> it
>
> would take too much money to take on sucha giant, and as they are not
> based
> in UK, it would be very difficult to enforce any laws to win the battle.
>
> I did inform RNIB to take up the case, but they have done pretty much
> nothing.
>
> After further advice, I was informed, the only way to resolve this matter,
> would be to take this to the press and give reports about how such a large
> company can flaunt disability access laws. However, it would take a
> pertition to make this viable. I even thought about pertitioning my MP to
> bring companies like this to justice, but with what has been happening
> with
> large companies like this not even paying their taxes, I doubt if action
> would be taken. However, I feel we should all create a petition and lobby
> ebay, so they have to listen to us as a mass group of disillussioned
> people,
>
> rather than as individuals, where they have no intention of doing
> anything.
> Unfortunately, money talks and ebay have a lot of moneyy to continue
> ignoring the law.
>
> Sorry for the rant, but it makes me sick, trying to challenge companies
> like
>
> ebay and betfair, who make millions, but are just greedy and do not care
> about their customers.
>
> Maartin
> ----- Original Message -----
> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, July 23, 2013 12:50 PM
> Subject: [access-uk] Re: ebay help wanted
>
>
>> Hi Simon
>>
>> Yes I have tried speaking with them on the phone but it goes
>> over the top, gets quite frustrating trying to get through
>> to them, they just don't listen.
>>
>> Regards
>>
>> Adrien
>>
>>
>> -----Original Message-----
>> From: access-uk-bounce@xxxxxxxxxxxxx
>> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk
>> on horseback
>> Sent: Tuesday, July 23, 2013 11:58 AM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: ebay help wanted
>>
>> that's why I would suggest contacting them by phone instead,
>> as then they
>> can't just do that.
>>
>> Simon
>>
>>
>> ----- Original Message -----
>> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Tuesday, July 23, 2013 10:43 AM
>> Subject: [access-uk] Re: ebay help wanted
>>
>>
>> Hi Simon
>>
>> Yes I have tried that, I don't get any response when I tell
>> them about my disabilities, tried 3 times yesterday, no go,
>> e-mailing I think they just ignore it in spite of the
>> automatic response message, oh well, their loss.
>>
>> Regards
>>
>> Adrien
>>
>>
>> -----Original Message-----
>> From: access-uk-bounce@xxxxxxxxxxxxx
>> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk
>> on horseback
>> Sent: Tuesday, July 23, 2013 10:14 AM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: ebay help wanted
>>
>> don't hold your breath for one, you would be better off
>> calling them and
>> putting them on the spot that way, although even then, I
>> doubt you will get
>> any real help then either.
>>
>> Simon
>>
>>
>> ----- Original Message -----
>> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Tuesday, July 23, 2013 8:02 AM
>> Subject: [access-uk] Re: ebay help wanted
>>
>>
>> Hi Simon
>>
>> Yes I wrote to them twice yesterday explaining my problems
>> and where as amazon got back to me regarding a slightly
>> different issue straight away, I haven't had a response as
>> yet at from ebay, very poor. Makes you wonder doesn't it?
>>
>> Regards
>>
>> Adrien
>>
>>
>> -----Original Message-----
>> From: access-uk-bounce@xxxxxxxxxxxxx
>> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk
>> on horseback
>> Sent: Tuesday, July 23, 2013 3:19 AM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: ebay help wanted
>>
>> that is what I have actually said to them directly, a number
>> of times. I
>> have also said that I would be happy to help them in any way
>> I can, to
>> improve things for VI customers, but they are just not
>> interested.
>>
>> Simon
>>
>>
>> ----- Original Message -----
>> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Monday, July 22, 2013 3:27 PM
>> Subject: [access-uk] Re: ebay help wanted
>>
>>
>> Hi Simon
>>
>> Yes I am finding that out, not very helpful, it makes me
>> very reluctant to use ebay again.
>>
>> Regards
>>
>> Adrien
>>
>>
>> -----Original Message-----
>> From: access-uk-bounce@xxxxxxxxxxxxx
>> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk
>> on horseback
>> Sent: Monday, July 22, 2013 3:55 PM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: ebay help wanted
>>
>> no, they don't! they seem to think that taking notice of the
>> needs of
>> disabled customers is beneath them unfortunately. that has
>> been my
>> experience anyway.
>>
>> Simon
>>
>>
>> ----- Original Message -----
>> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
>> To: "'access uk'" <access-uk@xxxxxxxxxxxxx>
>> Sent: Monday, July 22, 2013 1:50 PM
>> Subject: [access-uk] ebay help wanted
>>
>>
>> Hi
>>
>> Does anyone know if ebay has a department who deals with
>> special needs issues? I recently purchased an item from ebay
>> and have to return it but am finding that when I explain
>> that things may take longer because I have to get
>> assistance, and also because I am in France, I feel like I
>> am hitting my head against a brick wall. Any idease please?
>> They don't seem to understand.
>>
>> Regards
>>
>> Adrien
>>
>>
>>
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>>
>> -----
>> No virus found in this message.
>> Checked by AVG - www.avg.com
>> Version: 2013.0.3349 / Virus Database: 3204/6512 - Release Date: 07/22/13
>>
>
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> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2013.0.3349 / Virus Database: 3209/6517 - Release Date: 07/24/13
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