[access-uk] Re: ebay help wanted
- From: "goshawk on horseback" <goshawk_on_horseback@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 25 Jul 2013 09:10:11 +0100
so far, I haven't had to return goods to anywhere else, apart from ebay
sellers, when the goods haven't been as described, so I wouldn't know. if
however, one explained that they did need extra time to get the assistance,
one would hope other companies would be a bit more understanding than ebay
is. they certainly couldn't be any less!
Simon
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 25, 2013 8:47 AM
Subject: [access-uk] Re: ebay help wanted
Simon
How many companies give the blind extra time For returning goods.
Derek
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of goshawk on horseback
Sent: Thursday, July 25, 2013 2:41 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ebay help wanted
they are discriminating against us, by completely ignoring our needs as
disabled customers. such as giving us extra time for returning goods, as we
need assistance to insure that labels have come out properly, or recognizing
that with say extra cab costs in returning goods, that is not always the
best option, as they currently don't use a delivery service that will
collect from the customer's home.
there selling page on there site, is also very far from accessible,
something else that I for one have told them about on a number of occasions,
but which they don't seem in any hurry to sort out.
Simon
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, July 24, 2013 6:51 PM
Subject: [access-uk] Re: ebay help wanted
In what way is ebay discriminating against the disabled?
And to keep on topic, we are talking about Technology aren't we!
They are treating us same as other customers,
(and no different to any other company that Sells goods via the internet)
Let's not forget, when we place an oorder
(or paid the seller) we are then agreeing To terms and conditins.
Regards,
Derek
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Martin
Sent: Tuesday, July 23, 2013 1:07 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ebay help wanted
Hi All
I have had this problem for about 3 years regarding how ebay treat disabled
customers. I even took legal advice to try taking legal action against ebay
for not complying with the disability access laws, but the solicitor said it
would take too much money to take on sucha giant, and as they are not based
in UK, it would be very difficult to enforce any laws to win the battle.
I did inform RNIB to take up the case, but they have done pretty much
nothing.
After further advice, I was informed, the only way to resolve this matter,
would be to take this to the press and give reports about how such a large
company can flaunt disability access laws. However, it would take a
pertition to make this viable. I even thought about pertitioning my MP to
bring companies like this to justice, but with what has been happening with
large companies like this not even paying their taxes, I doubt if action
would be taken. However, I feel we should all create a petition and lobby
ebay, so they have to listen to us as a mass group of disillussioned people,
rather than as individuals, where they have no intention of doing anything.
Unfortunately, money talks and ebay have a lot of moneyy to continue
ignoring the law.
Sorry for the rant, but it makes me sick, trying to challenge companies like
ebay and betfair, who make millions, but are just greedy and do not care
about their customers.
Maartin
----- Original Message -----
From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, July 23, 2013 12:50 PM
Subject: [access-uk] Re: ebay help wanted
> Hi Simon
>
> Yes I have tried speaking with them on the phone but it goes
> over the top, gets quite frustrating trying to get through
> to them, they just don't listen.
>
> Regards
>
> Adrien
>
>
> -----Original Message-----
> From: access-uk-bounce@xxxxxxxxxxxxx
> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk
> on horseback
> Sent: Tuesday, July 23, 2013 11:58 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: ebay help wanted
>
> that's why I would suggest contacting them by phone instead,
> as then they
> can't just do that.
>
> Simon
>
>
> ----- Original Message -----
> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, July 23, 2013 10:43 AM
> Subject: [access-uk] Re: ebay help wanted
>
>
> Hi Simon
>
> Yes I have tried that, I don't get any response when I tell
> them about my disabilities, tried 3 times yesterday, no go,
> e-mailing I think they just ignore it in spite of the
> automatic response message, oh well, their loss.
>
> Regards
>
> Adrien
>
>
> -----Original Message-----
> From: access-uk-bounce@xxxxxxxxxxxxx
> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk
> on horseback
> Sent: Tuesday, July 23, 2013 10:14 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: ebay help wanted
>
> don't hold your breath for one, you would be better off
> calling them and
> putting them on the spot that way, although even then, I
> doubt you will get
> any real help then either.
>
> Simon
>
>
> ----- Original Message -----
> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Tuesday, July 23, 2013 8:02 AM
> Subject: [access-uk] Re: ebay help wanted
>
>
> Hi Simon
>
> Yes I wrote to them twice yesterday explaining my problems
> and where as amazon got back to me regarding a slightly
> different issue straight away, I haven't had a response as
> yet at from ebay, very poor. Makes you wonder doesn't it?
>
> Regards
>
> Adrien
>
>
> -----Original Message-----
> From: access-uk-bounce@xxxxxxxxxxxxx
> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk
> on horseback
> Sent: Tuesday, July 23, 2013 3:19 AM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: ebay help wanted
>
> that is what I have actually said to them directly, a number
> of times. I
> have also said that I would be happy to help them in any way
> I can, to
> improve things for VI customers, but they are just not
> interested.
>
> Simon
>
>
> ----- Original Message -----
> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, July 22, 2013 3:27 PM
> Subject: [access-uk] Re: ebay help wanted
>
>
> Hi Simon
>
> Yes I am finding that out, not very helpful, it makes me
> very reluctant to use ebay again.
>
> Regards
>
> Adrien
>
>
> -----Original Message-----
> From: access-uk-bounce@xxxxxxxxxxxxx
> [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk
> on horseback
> Sent: Monday, July 22, 2013 3:55 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: ebay help wanted
>
> no, they don't! they seem to think that taking notice of the
> needs of
> disabled customers is beneath them unfortunately. that has
> been my
> experience anyway.
>
> Simon
>
>
> ----- Original Message -----
> From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
> To: "'access uk'" <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, July 22, 2013 1:50 PM
> Subject: [access-uk] ebay help wanted
>
>
> Hi
>
> Does anyone know if ebay has a department who deals with
> special needs issues? I recently purchased an item from ebay
> and have to return it but am finding that when I explain
> that things may take longer because I have to get
> assistance, and also because I am in France, I feel like I
> am hitting my head against a brick wall. Any idease please?
> They don't seem to understand.
>
> Regards
>
> Adrien
>
>
>
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