YOU get what you pay for. Cheap prices, cheap service. The better the service, the more costly it is. Derek -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of martin wilsher Sent: Tuesday, July 23, 2013 11:54 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: ebay help wanted eBay customer services, and their help system are a joke imho. ----- Original Message ----- From: Adrien Collins <mailto:adriencollins22160@xxxxxxxxx> To: access-uk@xxxxxxxxxxxxx Sent: Tuesday, July 23, 2013 10:43 AM Subject: [access-uk] Re: ebay help wanted Hi Simon Yes I have tried that, I don't get any response when I tell them about my disabilities, tried 3 times yesterday, no go, e-mailing I think they just ignore it in spite of the automatic response message, oh well, their loss. Regards Adrien -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk on horseback Sent: Tuesday, July 23, 2013 10:14 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: ebay help wanted don't hold your breath for one, you would be better off calling them and putting them on the spot that way, although even then, I doubt you will get any real help then either. Simon ----- Original Message ----- From: "Adrien Collins" <adriencollins22160@xxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Tuesday, July 23, 2013 8:02 AM Subject: [access-uk] Re: ebay help wanted Hi Simon Yes I wrote to them twice yesterday explaining my problems and where as amazon got back to me regarding a slightly different issue straight away, I haven't had a response as yet at from ebay, very poor. Makes you wonder doesn't it? Regards Adrien -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk on horseback Sent: Tuesday, July 23, 2013 3:19 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: ebay help wanted that is what I have actually said to them directly, a number of times. I have also said that I would be happy to help them in any way I can, to improve things for VI customers, but they are just not interested. Simon ----- Original Message ----- From: "Adrien Collins" <adriencollins22160@xxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, July 22, 2013 3:27 PM Subject: [access-uk] Re: ebay help wanted Hi Simon Yes I am finding that out, not very helpful, it makes me very reluctant to use ebay again. Regards Adrien -----Original Message----- From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of goshawk on horseback Sent: Monday, July 22, 2013 3:55 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: ebay help wanted no, they don't! they seem to think that taking notice of the needs of disabled customers is beneath them unfortunately. that has been my experience anyway. Simon ----- Original Message ----- From: "Adrien Collins" <adriencollins22160@xxxxxxxxx> To: "'access uk'" <access-uk@xxxxxxxxxxxxx> Sent: Monday, July 22, 2013 1:50 PM Subject: [access-uk] ebay help wanted Hi Does anyone know if ebay has a department who deals with special needs issues? I recently purchased an item from ebay and have to return it but am finding that when I explain that things may take longer because I have to get assistance, and also because I am in France, I feel like I am hitting my head against a brick wall. Any idease please? They don't seem to understand. 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