[access-uk] Re: RNIB Overdrive - In Touch
- From: Shaun O'Connor <capricorn8159@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Wed, 24 Sep 2014 13:24:02 +0100
practically speaking the BBC always vet their material to ensure its
fits in with"house" style. their impartiality is somewhat questionable imho.
On 24/09/2014 09:36, Mobeen Iqbal wrote:
> hmm, a very interesting discussion. i was talking to a friend of mine
> and he was saying that when he was interviewed on in touch, they
> practically told him what to say, so he couldn't express his true
> opinion of the product/service he'd been asked to comment on. i don't
> know if they do this with everyone, but it wouldn't surprise me if
> they agreed on what to say to promote the audio book service as much
> as possible, instead of highlighting issues that people have
> experienced as well as pointing out the advantages...
>
> Mo.
>
> On 24/09/2014 08:44, Paul Warner wrote:
>> Indeed. Given that they keep databases of existing members, an
>> automatic invitation to trial subscription should have been
>> relatively easy to set up. As someone else pointed out on this list,
>> discussions with local authorities about funding subscriptions should
>> have been undertaken prior to launch and it seems that these failures
>> indicate there has been little or no proper project management.
>>
>> The thing which annoyed me, I have to say, was that the RNIB
>> spokesman on In Touch did not acknowledge that some members like us
>> are experiencing problems in just signing up. He gave the impression
>> that everything was going well and he could have taken the
>> opportunity of letting us know when the subscription process will be
>> sorted out.
>>
>> Paul
>>
>>
>> On 24/09/2014 08:30, Ian Macrae wrote:
>>> This was precisely my experience too Paul. I think RNIB should
>>> simply have sent a message to all TB members offering a month's
>>> trial while they checked the status of everyone's subs and confirmed
>>> with LAs that it was ok to transfer membership. I know that the
>>> perception is that there are some blind people who will criticise
>>> RNIB whatever they do, but I think in this instance this potentially
>>> important development in giving access to their stock of books has
>>> gone off at half cock.
>>> On 23 Sep 2014, at 20:54, Paul Warner wrote:
>>>
>>>> RNIB spokesman on In Touch this evening said that where an existing
>>>> Talking Book Library member expresses an interest in Overdrive, they
>>>> will be invited to try out the service for a month. That's not true -
>>>> not in my case anyway.
>>>>
>>>> Although I established that I was an existing member, the service
>>>> engaged in a bizarre exchange of emails relating to whether my local
>>>> authority pays for my subscription and, after my reporting back to the
>>>> RNIB, I was told that they were going to be talking with 'local
>>>> authorities' within the next few weeks. They said nothing to me about
>>>> trying out Overdrive and nothing about what I could do next. They have
>>>> just left me hanging.
>>>>
>>>> What the hell is going on?
>>>>
>>>> Paul
>>>>
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