[access-uk] Re: Phone contracts with O2
- From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 5 Feb 2008 20:32:47 -0000
Hi Jackie -
I was looking at O2 because they seem to be the only network to do the N82
on contract, but Google brought up mobilephones direct that have it with
Voda. I'm concerned about dealing with a sort of agent or whatever they are,
for the major providers, wondering about what kind of service they offer
etc. Mobilephones direct sound too close to empiredirect, a faceless
call-centre outfit that I had a big problem with when buying a washing
machine a few years ago!
So, still pondering the best way to go on this one -
Andy
----- Original Message -----
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, February 05, 2008 7:37 PM
Subject: [access-uk] Re: Phone contracts with O2
| Hi Andy
|
| On O2 Pay-As-You-Go, you call 4444 and are advised of your credit balance
| and remaining text allowance if you have one. On Ian's contract, he
| couldn't do it in that way. He had to call O2 Customer Services by
ringing
| 202 and asking them for the latest information on his balance in person.
It
| drove him mad because it often took ages to get through, and he couldn't
| ring them at certain times. I did ask why they couldn't provide an
| automated service, and they told me it was something they were thinking
| about as other people had asked for it too.
|
| Ian uses so many texts that it concerned me he was going over his
allowance
| and starting to run up a bill that he couldn't always check on demand, so
he
| decided to return his mobile number to the top-up service which, in fact,
| works out better for people like him who text a lot.
|
| On one occasion, he wanted to change his billing date to coincide with
when
| he got paid, and they made a real mess of it which I had to sort out.
They
| did apologise, and said it was their fault for the administrative error
they
| made, but we decided between us that it would be better for Ian to go back
| to top-up, which he is happier with, and is able to manage himself as he
| pays for what he uses.
|
| It might be that you'll be fine if you opt for O2, and that Ian's was an
| unfortunate situation that you won't experience.
|
| Good luck.
|
| Jackie
| Email: cairnsplace@xxxxxxx
| Skype Name: Cairnsplace
| ----- Original Message -----
| From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
| To: <access-uk@xxxxxxxxxxxxx>
| Sent: Tuesday, February 05, 2008 7:14 PM
| Subject: [access-uk] Re: Phone contracts with O2
|
|
| > Jackie - thanks for sharing this experience.
| >
| > When you said your son couldn't easily phone a free number to find out
how
| > many mins etc he had left, is this to say that they don't provide this
| > kind
| > of service? -
| >
| > Andy
| > ----- Original Message -----
| > From: "Jackie Cairns" <cairnsplace@xxxxxxx>
| > To: <access-uk@xxxxxxxxxxxxx>
| > Sent: Tuesday, February 05, 2008 6:17 PM
| > Subject: [access-uk] Re: Phone contracts with O2
| >
| >
| > | Hi Andy
| > |
| > | My son took out one of the O2 30-day opt-out contracts last year, but
| > didn't
| > | like it and returned to O2 Pay-As-You-Go. With the contract, he could
| > have
| > | 500 free texts per month and 600 free minutes. But they messed up his
| > | billing date, which I had to sort out as I was the account holder
since
| > he
| > | is still under 18. Then he couldn't easily phone a free number to
find
| > out
| > | how many texts or minutes he had remaining as he could do with his
| > top-up
| > | service. He got so fed up, and frankly so did I, that he terminated
the
| > | contract and went back to what he had before with the same company.
| > |
| > | I'm not alone in saying O2 aren't the most helpful in-store network
| > either,
| > | which always counts for a lot with me when people are assistive and
| > | friendly.
| > |
| > | You might have better luck though, but I personally don't like O2
| > Customer
| > | Services. Sorry to sound negative, but they aren't my favourite
network
| > by
| > | a long way.
| > |
| > | Jackie
| > |
| > | Email: cairnsplace@xxxxxxx
| > | Skype Name: Cairnsplace
| > | ----- Original Message -----
| > | From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
| > | To: <access-uk@xxxxxxxxxxxxx>
| > | Sent: Tuesday, February 05, 2008 5:59 PM
| > | Subject: [access-uk] Phone contracts with O2
| > |
| > |
| > | > Hi all
| > | >
| > | > O2 seem to be the only provider offering the N82 on contract. Have
| > people
| > | > on
| > | > here good or bad experiences with this provider?
| > | >
| > | > I think Chris Hallsworth is with them and experienced internet
access
| > | > restriction issues.
| > | >
| > | > I want to be able to access my email, use Wayfinder Access, and
brows
| > the
| > | > web, will O2 let me do this, or do they have restrictions limiting
| > users
| > | > to
| > | > their own GPRS. I'm not fully sure of the difference between GPRS as
a
| > | > means
| > | > of web access, and internet access as a connection point, so I hope
| > | > somebody
| > | > can answer these questions, and help me understand the GPRS VS
| > internet
| > | > access.
| > | >
| > | > Thanks -
| > | >
| > | > Andy
| > | >
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