[access-uk] Re: Phone contracts with O2

  • From: "Jackie Cairns" <cairnsplace@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 5 Feb 2008 23:05:45 -0000

Oh Andy! how could you? Look I could be so wide of the mark here it isn't true, but I reckon that software is going to be on more than just the N82 within a few months, and I have absolutely no inside info on that, other than a logical hunch.


Jackie

Email: cairnsplace@xxxxxxx
Skype Name: Cairnsplace
----- Original Message ----- From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, February 05, 2008 10:41 PM
Subject: [access-uk] Re: Phone contracts with O2


Hi Jackie -

Yep, I have the N91, and an excellent phone it is! and I might well keep it
anyway, but I'm looking at the N82 quite seriously, because of the KNFB
reader. Of course, I might well sell my N91 for the right price <smile> -

Andy
----- Original Message ----- From: "Jackie Cairns" <cairnsplace@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, February 05, 2008 10:30 PM
Subject: [access-uk] Re: Phone contracts with O2


| Hi Andy
|
| So are you thinking of abandoning the N91 then? It is you who has one of
| those babies isn't it?
|
| I hope you get something you want in the end.
|
| Jackie
|
| Email: cairnsplace@xxxxxxx
| Skype Name: Cairnsplace
| ----- Original Message ----- | From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
| To: <access-uk@xxxxxxxxxxxxx>
| Sent: Tuesday, February 05, 2008 8:32 PM
| Subject: [access-uk] Re: Phone contracts with O2
|
|
| > Hi Jackie -
| >
| > I was looking at O2 because they seem to be the only network to do the
N82
| > on contract, but Google brought up mobilephones direct that have it with | > Voda. I'm concerned about dealing with a sort of agent or whatever they
| > are,
| > for the major providers, wondering about  what kind of service they
offer
| > etc. Mobilephones direct sound too close to empiredirect, a faceless
| > call-centre outfit that I had a big problem with when buying a washing
| > machine a few years ago!
| >
| > So, still pondering the best way to go on this one -
| >
| > Andy
| > ----- Original Message ----- | > From: "Jackie Cairns" <cairnsplace@xxxxxxx>
| > To: <access-uk@xxxxxxxxxxxxx>
| > Sent: Tuesday, February 05, 2008 7:37 PM
| > Subject: [access-uk] Re: Phone contracts with O2
| >
| >
| > | Hi Andy
| > |
| > | On O2 Pay-As-You-Go, you call 4444 and are advised of your credit
| > balance
| > | and remaining text allowance if you have one.  On Ian's contract, he
| > | couldn't do it in that way.  He had to call O2 Customer Services by
| > ringing
| > | 202 and asking them for the latest information on his balance in
person.
| > It
| > | drove him mad because it often took ages to get through, and he
couldn't
| > | ring them at certain times.  I did ask why they couldn't provide an
| > | automated service, and they told me it was something they were
thinking
| > | about as other people had asked for it too.
| > |
| > | Ian uses so many texts that it concerned me he was going over his
| > allowance
| > | and starting to run up a bill that he couldn't always check on demand,
| > so
| > he
| > | decided to return his mobile number to the top-up service which, in
| > fact,
| > | works out better for people like him who text a lot.
| > |
| > | On one occasion, he wanted to change his billing date to coincide with
| > when
| > | he got paid, and they made a real mess of it which I had to sort out.
| > They
| > | did apologise, and said it was their fault for the administrative
error
| > they
| > | made, but we decided between us that it would be better for Ian to go
| > back
| > | to top-up, which he is happier with, and is able to manage himself as
he
| > | pays for what he uses.
| > |
| > | It might be that you'll be fine if you opt for O2, and that Ian's was
an
| > | unfortunate situation that you won't experience.
| > |
| > | Good luck.
| > |
| > | Jackie
| > | Email: cairnsplace@xxxxxxx
| > | Skype Name: Cairnsplace
| > | ----- Original Message ----- | > | From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
| > | To: <access-uk@xxxxxxxxxxxxx>
| > | Sent: Tuesday, February 05, 2008 7:14 PM
| > | Subject: [access-uk] Re: Phone contracts with O2
| > |
| > |
| > | > Jackie - thanks for sharing this experience.
| > | >
| > | > When you said your son couldn't easily phone a free number to find
out
| > how
| > | > many mins etc he had left, is this to say that they don't provide
this
| > | > kind
| > | > of service? -
| > | >
| > | > Andy
| > | > ----- Original Message ----- | > | > From: "Jackie Cairns" <cairnsplace@xxxxxxx>
| > | > To: <access-uk@xxxxxxxxxxxxx>
| > | > Sent: Tuesday, February 05, 2008 6:17 PM
| > | > Subject: [access-uk] Re: Phone contracts with O2
| > | >
| > | >
| > | > | Hi Andy
| > | > |
| > | > | My son took out one of the O2 30-day opt-out contracts last year,
| > but
| > | > didn't
| > | > | like it and returned to O2 Pay-As-You-Go.  With the contract, he
| > could
| > | > have
| > | > | 500 free texts per month and 600 free minutes. But they messed up
| > his
| > | > | billing date, which I had to sort out as I was the account holder
| > since
| > | > he
| > | > | is still under 18. Then he couldn't easily phone a free number to
| > find
| > | > out
| > | > | how many texts or minutes he had remaining as he could do with his
| > | > top-up
| > | > | service.  He got so fed up, and frankly so did I, that he
terminated
| > the
| > | > | contract and went back to what he had before with the same
company.
| > | > |
| > | > | I'm not alone in saying O2 aren't the most helpful in-store
network
| > | > either,
| > | > | which always counts for a lot with me when people are assistive
and
| > | > | friendly.
| > | > |
| > | > | You might have better luck though, but I personally don't like O2
| > | > Customer
| > | > | Services.  Sorry to sound negative, but they aren't my favourite
| > network
| > | > by
| > | > | a long way.
| > | > |
| > | > | Jackie
| > | > |
| > | > | Email: cairnsplace@xxxxxxx
| > | > | Skype Name: Cairnsplace
| > | > | ----- Original Message ----- | > | > | From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
| > | > | To: <access-uk@xxxxxxxxxxxxx>
| > | > | Sent: Tuesday, February 05, 2008 5:59 PM
| > | > | Subject: [access-uk] Phone contracts with O2
| > | > |
| > | > |
| > | > | > Hi all
| > | > | >
| > | > | > O2 seem to be the only provider offering the N82 on contract.
Have
| > | > people
| > | > | > on
| > | > | > here good or bad experiences with this provider?
| > | > | >
| > | > | > I think Chris Hallsworth is with them and experienced internet
| > access
| > | > | > restriction issues.
| > | > | >
| > | > | > I want to be able to access my email, use Wayfinder Access, and
| > brows
| > | > the
| > | > | > web, will O2 let me do this, or do they have restrictions
limiting
| > | > users
| > | > | > to
| > | > | > their own GPRS. I'm not fully sure of the difference between
GPRS
| > as
| > a
| > | > | > means
| > | > | > of web access, and internet access as a connection point, so I
| > hope
| > | > | > somebody
| > | > | > can answer these questions, and help me understand the GPRS VS
| > | > internet
| > | > | > access.
| > | > | >
| > | > | > Thanks -
| > | > | >
| > | > | > Andy
| > | > | >
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