[access-uk] Re: MORE ON BBC IPLAYER
- From: "Richard Godfrey-McKay" <richard@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 28 Jul 2008 22:53:01 +0100
Ian, that's quite right. The fundamental point is that providers of
services have obligations under the DDA to anticipate the needs of disabled
service users. It's no good saying "OH, I hadn't thought about that" if the
need is something which the provider ought reasonably to have anticipated.
Best,
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: (07791) 452 593
Please read this special message
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Richard
_____
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Iain Lackie
Sent: 28 July 2008 22:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: MORE ON BBC IPLAYER
I had always thought that "audio description" was to do with describing
television programmes. As far as I am concerned, this is not the main
problem with the Iplayer. What we want is access to the volume controls and
the ability to jump back and forward within a programme. Having said that,
the sound quality on the new player is considerably better than the old and
I haven't found any problems in finding the programmes I want to hear.
Iain
----- Original Message -----
From: Richard Godfrey-McKay <mailto:richard@xxxxxxxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, July 28, 2008 8:32 PM
Subject: [access-uk] MORE ON BBC IPLAYER
Hi, In case it's of interest, here's the dreadful reply I got from the beeb,
followed by my reply - which, on rereading, should have been stronger:
"Dear Richard
Thank you for contacting BBC iPlayer support team.
I understand you want audio description on BBC iPlayer for screen reader
users.
We have received similar reports from other users and I can confirm that our
development team are working hard to resolve the issue.
You may wish to check the BBC iPlayer messageboard for the latest updates
regarding this issue.
<outbind://1/www.bbc.co.uk/dna/mbiplayer> www.bbc.co.uk/dna/mbiplayer
For future reference you may wish to know that you can contact the BBC
iPlayer support team via the following web form:
<https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emai
lPage>
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/email
Page
Once again thank you for contacting BBC iPlayer. If you have any further
enquires please do not hesitate to contact our team.
Regards
Usha
BBC iPlayer
Dear Usha, Thank you for your reply to my complaint.
I'm afraid that you haven't really resolved matters to my satisfaction.
I mentioned that I felt that this may well constitute a breach of the
provisions of the Disability Discrimination Act, as the service being
provided is no longer accessible to screenreader users. I'd be grateful if
you would please deal with that point, and let me know by when it is
intended that the iPlayer will be accessible. Why were the needs of
screenreader users not incorporated into the new player before it was
released?
Is there a formal complaints procedure which I can follow to have the matter
investigated thoroughly?
With many thanks,
Richard Godfrey-McKay
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: (07791) 452 593
Please read this special message
My partner, Cindy, is losing weight and at the same time, raising money for
RNIB.
Please go to
<http://www.justgiving.com/slimmercindy> www.justgiving.com/slimmercindy
to make a generous donation to RNIB and keep her healthy and motivated to
lose even more weight.42Lb to
date!
Thanks for reading this message.
Richard
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