[access-uk] Re: MORE ON BBC IPLAYER
- From: "Rays Home" <rays-home@xxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 28 Jul 2008 21:20:19 +0100
I'm puzzled by the reference to "audio description" which isn't really to do
with screen reader access. Seems the person isn't clued into the point you
were raising and may not know what is meant by "screen reader".
Audio description and access to it is another issue which they've probleably
not resolved yet. I did have a reply to a query I raised last year about the
lack of audio description for TV programmes and that was to the effect of not
having access to the metadata transmitted with the TV signal. BSL signing was
there alright though because it is part of the main signal which I think is
sent as a separate picture, or something like that.
The named people I've mentioned do know about the IPlayer's lack of
accessability re. screen readers, but maybe higher ups don't know, and that's
bad.
Cheers,
Ray.
----- Original Message -----
From: George Bell
Subject: [access-uk] Re: MORE ON BBC IPLAYER
What is so dreadful about them saying the following?
"We have received similar reports from other users and I can confirm that our
development team are working hard to resolve the issue."
Sounds to me like they are at least trying, having had other complaints.
George.
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Richard Godfrey-McKay
Subject: [access-uk] MORE ON BBC IPLAYER
Hi, In case it's of interest, here's the dreadful reply I got from the beeb,
followed by my reply - which, on rereading, should have been stronger:
"Dear Richard
Thank you for contacting BBC iPlayer support team.
I understand you want audio description on BBC iPlayer for screen reader
users.
We have received similar reports from other users and I can confirm that our
development team are working hard to resolve the issue.
You may wish to check the BBC iPlayer messageboard for the latest updates
regarding this issue.
www.bbc.co.uk/dna/mbiplayer
For future reference you may wish to know that you can contact the BBC
iPlayer support team via the following web form:
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
Once again thank you for contacting BBC iPlayer. If you have any further
enquires please do not hesitate to contact our team.
Regards
Usha
BBC iPlayer
Dear Usha, Thank you for your reply to my complaint.
I'm afraid that you haven't really resolved matters to my satisfaction.
I mentioned that I felt that this may well constitute a breach of the
provisions of the Disability Discrimination Act, as the service being provided
is no longer accessible to screenreader users. I'd be grateful if you would
please deal with that point, and let me know by when it is intended that the
iPlayer will be accessible. Why were the needs of screenreader users not
incorporated into the new player before it was released?
Is there a formal complaints procedure which I can follow to have the matter
investigated thoroughly?
With many thanks,
Richard Godfrey-McKay
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: (07791) 452 593
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