[access-uk] Re: MORE ON BBC IPLAYER
- From: "Peter Beasley" <pjbeasley@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 28 Jul 2008 21:14:18 +0100
Becausethat is to simple.
----- Original Message -----
From: George Bell
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, July 28, 2008 8:52 PM
Subject: [access-uk] Re: MORE ON BBC IPLAYER
What is so dreadful about them saying the following?
"We have received similar reports from other users and I can confirm that our
development team are working hard to resolve the issue."
Sounds to me like they are at least trying, having had other complaints.
George.
------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Richard Godfrey-McKay
Sent: 28 July 2008 20:33
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] MORE ON BBC IPLAYER
Hi, In case it's of interest, here's the dreadful reply I got from the beeb,
followed by my reply - which, on rereading, should have been stronger:
"Dear Richard
Thank you for contacting BBC iPlayer support team.
I understand you want audio description on BBC iPlayer for screen reader
users.
We have received similar reports from other users and I can confirm that our
development team are working hard to resolve the issue.
You may wish to check the BBC iPlayer messageboard for the latest updates
regarding this issue.
www.bbc.co.uk/dna/mbiplayer
For future reference you may wish to know that you can contact the BBC
iPlayer support team via the following web form:
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
Once again thank you for contacting BBC iPlayer. If you have any further
enquires please do not hesitate to contact our team.
Regards
Usha
BBC iPlayer
Dear Usha, Thank you for your reply to my complaint.
I'm afraid that you haven't really resolved matters to my satisfaction.
I mentioned that I felt that this may well constitute a breach of the
provisions of the Disability Discrimination Act, as the service being provided
is no longer accessible to screenreader users. I'd be grateful if you would
please deal with that point, and let me know by when it is intended that the
iPlayer will be accessible. Why were the needs of screenreader users not
incorporated into the new player before it was released?
Is there a formal complaints procedure which I can follow to have the matter
investigated thoroughly?
With many thanks,
Richard Godfrey-McKay
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: (07791) 452 593
Please read this special message
My partner, Cindy, is losing weight and at the same time, raising money for
RNIB.
Please go to
www.justgiving.com/slimmercindy
to make a generous donation to RNIB and keep her healthy and motivated to
lose even more weight.42Lb to
date!
Thanks for reading this message.
Richard
Get your FREE SECURE email account from http://www.topmail.co.uk
Other related posts:
