[access-uk] Re: MORE ON BBC IPLAYER
- From: "Rays Home" <rays-home@xxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 29 Jul 2008 09:27:42 +0100
I of course eplore the lack of propper access to the IPlayer from the start,
but I'm sure it will be put right - and it can be, i'[m pretty confident of
that.
Yes, the Beeb should be setting a good example as a public service broadcaster,
but how many large corporate organisationsare doing what they should be doing,
let alone the smaller operators? So, as Iain says let us have a bit of
perspective here.
Ray.
----- Original Message -----
From: Iain Lackie
Subject: [access-uk] Re: MORE ON BBC IPLAYER
In general, the service is neither difficult nor impossible. It is only the
volume and the jump functions which are unavailable. I think we need some
perspective here.
Iain
----- Original Message -----
From: Keith Jones
Subject: [access-uk] Re: MORE ON BBC IPLAYER
I mentioned that I felt that this may well constitute a breach of the
provisions of the Disability Discrimination Act, as the service being provided
is
no longer accessible to screenreader users.
If this thing is generally available to the public but is difficult or
impossible for blind people then it does constitute a violation of section 21.
RNIB should be able to advise on remedies.
Keith Jones
----- Original Message -----
From: Richard Godfrey-McKay
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, July 28, 2008 8:32 PM
Subject: [access-uk] MORE ON BBC IPLAYER
Hi, In case it's of interest, here's the dreadful reply I got from the
beeb, followed by my reply - which, on rereading, should have been stronger:
"Dear Richard
Thank you for contacting BBC iPlayer support team.
I understand you want audio description on BBC iPlayer for screen reader
users.
We have received similar reports from other users and I can confirm that
our development team are working hard to resolve the issue.
You may wish to check the BBC iPlayer messageboard for the latest updates
regarding this issue.
www.bbc.co.uk/dna/mbiplayer
For future reference you may wish to know that you can contact the BBC
iPlayer support team via the following web form:
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage
Once again thank you for contacting BBC iPlayer. If you have any further
enquires please do not hesitate to contact our team.
Regards
Usha
BBC iPlayer
Dear Usha, Thank you for your reply to my complaint.
I'm afraid that you haven't really resolved matters to my satisfaction.
I mentioned that I felt that this may well constitute a breach of the
provisions of the Disability Discrimination Act, as the service being provided
is no longer accessible to screenreader users. I'd be grateful if you would
please deal with that point, and let me know by when it is intended that the
iPlayer will be accessible. Why were the needs of screenreader users not
incorporated into the new player before it was released?
Is there a formal complaints procedure which I can follow to have the
matter investigated thoroughly?
With many thanks,
Richard Godfrey-McKay
Richard Godfrey-McKay
Tel: (01738) 445 880
Mobile: (07791) 452 593
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