Hi Eleanor
Sorry here is the email
"I am responding as a result of your complaint and subsequent
comments.
The situation from an RNIB perspective is as follows:
* Our subcontract arrangements with any organisation are confidential
and not the sort of thing we would discuss with any customer or other
commercial provider;
* The bank commissions or tenders for work from specialist
organisations and ultimately chooses with whom it will contract and
what services it wants;
* I understand the bank is in dialogue with you or you with them. If
this isn't the case I would suggest that you take this up directly
with the bank. My understanding is that they are looking at a
solution and you of course, as a customer of the bank, have an
opportunity to influence the outcomes of that solution;
* In all of these things the precise provision the bank chooses to
make may not be optimum for every customer - this is always the case,
whether a banking entity or not, and whether to do with accessibility
or not - the issue of course is whether it fulfills the need you have
to access the information;
* You asked if we could or do offer the service direct to customers
that you are seeking. This is not a service offered to end users
directly from us in that, the normal process would be a bank
commissions a subcontractor to deliver packages of work for it which
will be put together by it in to a complete customer package. If,
what you require, is a paper braille or some other means of accessing
information we could check out possibilities; but these are likely to
be on paper or thermoform style material rather than a card style
material. Based on what you have said, the issue for you is longevity
of the product; if thermoform were good enough we could deliver this
to you either by the bank agreeing to use our processes or by you
agreeing to hand over confidential information to us that we would
transcribe on to something like thermoform.
One of my colleagues is in touch with the bank to let them know of
possible fixes and either they or the bank will contact you shortly.
I hope this is helpful.
I'm responding as a result of your complaint and subsequent
comments.
The situation from an RNIB perspective is as follows:
* Our subcontract arrangements with any organisation are confidential
and not the sort of thing we would discuss with any customer or other
commercial provider;
* The bank commissions or tenders for work from specialist
organisations and ultimately chooses with whom it will contract and
what services it wants;
* I understand the bank is in dialogue with you or you with them. If
this isn't the case I would suggest that you take this up directly
with the bank. My understanding is that they are looking at a
solution and you of course, as a customer of the bank, have an
opportunity to influence the outcomes of that solution;
* In all of these things the precise provision the bank chooses to
make may not be optimum for every customer - this is always the case,
whether a banking entity or not, and whether to do with accessibility
or not - the issue of course is whether it fulfills the need you have
to access the information;
* You asked if we could or do offer the service direct to customers
that you are seeking. This is not a service offered to end users
directly from us in that, the normal process would be a bank
commissions a subcontractor to deliver packages of work for it which
will be put together by it in to a complete customer package. If,
what you require, is a paper braille or some other means of accessing
information we could check out possibilities; but these are likely to
be on paper or thermoform style material rather than a card style
material. Based on what you have said, the issue for you is longevity
of the product; if thermoform were good enough we could deliver this
to you either by the bank agreeing to use our processes or by you
agreeing to hand over confidential information to us that we would
transcribe on to something like thermoform.
One of my colleagues is in touch with the bank to let them know of
possible fixes and either they or the bank will contact you shortly.
I hope this is helpful."
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