Ok thanks George
To clarify
RNIB used to offer plastic cards on behalf of the bank.
The cards would have same details that can be seen on the debit
card.
So the Braille card was for reference only.
What is not clear (neither the bank or RNIB will say)
What rule has changes and why?
The bank is now asking another organisation to help!
So if another organisation can help why is RNIB unable to!
Security is surely going to apply to whatever
organisation is going to help the bank.
Wonder who does braille cards for natwest
as don't they offer same.
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: Wednesday, July 22, 2015 12:12 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Derek, Clive and all,
On reflection, I can understand RNIB's predicament.
RNIB, for obvious reasons, accept cards for purchases. The security
rules are therefore extremely strict, and I am aware that they have
had quite a struggle in this regard.
In general terms, our own bank refers to the, "Payment Card Industry
(PCI) Data Security Standard (DSS) Programme".
I suggest anyone who wishes to know more takes a look at:
https://www.pcisecuritystandards.org/merchants/
There is a specific link to individual card processor such as Visa and
MasterCard here:
https://www.pcisecuritystandards.org/merchants/how_to_be_compliant.php
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Clive.Lever@xxxxxxxxxxx
Sent: 22 July 2015 11:56
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hi Derek,
I'm dismayed by the number of times services go downhill in terms of V
I accessibility because the supplier has changed. That indicates a
fault in their commissioning and procurement systems that takes for
granted access issues and doesn't state them as a mandatory
requirement in new contracts for old services. Another example was the
one where someone, possibly on this list, reported their delight at
finding a talking ATM at their local supermarket, then their dismay
when the ATM was replaced by a silent one, because they'd gone to a
different provider and not asked. Though I don't understand why the
RNIB are declining to do this when other providers are willing, the
more service providers get the message to their contractors that if it
doesn't work for our disabled customers, it's not fit for our purpose,
the better it will be for all of us.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Derek Hornby
Sent: 22 July 2015 11:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hi Clive
yes and they said:
"Hello Derek
To clarify, RNIB advised HSBC that we were unable to produce the cards
due to additional security arrangements we put in place.
HSBC are now working with another provider"
I have now asked RNIB what are the
additional security arrangements they put in place.
What seems strange is that if another organisation is able to help
the bank why not RNIB?
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Clive.Lever@xxxxxxxxxxx
Sent: Wednesday, July 22, 2015 11:08 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hello George and Derek,
I must admit it seemed a bit odd to me to, unless they would contend
that the Braille would need to be added on the card with additional
human input - in other words that A N Other would have to know your
bank details in order to reproduce them in dots. So, like you George,
I'd be interested not only in the regulations themselves, but the
specific reasoning behind the refusal 'die tp secirotu reasons".
Derek, have you followed up by asking the RNIB: "Precisely what
security reasons, and which regulations are we talking about here"?
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: 22 July 2015 10:29
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
I have to wonder, since this information is already in print on the
card.
I could understand if they had something like a PIN number, but that
does not appear to be the case.
Is it at all possible to get a copy of these regulations from
anywhere?
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Derek Hornby
Sent: 22 July 2015 10:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
They are unable to provide a plastic card that has in Braille the
following:
card number
security number
Valid from date
and expire date
The point is they were able to do it for past
30+ years.
So what has changed now?
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Yusuf Osman
Sent: Wednesday, July 22, 2015 10:06 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
I'm obviously missing something, what are they unable to do?
Yusuf
I've set up a FundMe account to help cover the ongoing costs of my
PhD. I'd be very grateful if you'd consider donating. Thank you!
https://www.gofundme.com/lhj928
Why not follow me on Twitter at:
yusuf_oy
Facebook:
/yusuf.osman.188
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Derek Hornby
Sent: 22 July 2015 10:01
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] FW: RNIB and hsbc
Here is what RNIB says
"We are unable to do this now for security reasons. We stopped
producing them to meet new compliance requirements around security."
Regards, Derek
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