Derek,
I have not read the other messages following yours here, so this may already
have been said.
It appears that there are specific time limits on how long you are permitted to
retain card information in order to comply with the PCI standard, and they are
very short.
Please don't ask me to go into detail, but just accept that RNIB are an
organisation of such a size that they have to be compliant.
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 22 July 2015 12:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Ok thanks George
To clarify
RNIB used to offer plastic cards on behalf of the bank.
The cards would have same details that can be seen on the debit card.
So the Braille card was for reference only.
What is not clear (neither the bank or RNIB will say) What rule has changes
and why?
The bank is now asking another organisation to help!
So if another organisation can help why is RNIB unable to!
Security is surely going to apply to whatever organisation is going to
help the bank.
Wonder who does braille cards for natwest as don't they offer same.
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
George Bell
Sent: Wednesday, July 22, 2015 12:12 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Derek, Clive and all,
On reflection, I can understand RNIB's predicament.
RNIB, for obvious reasons, accept cards for purchases. The security rules are
therefore extremely strict, and I am aware that they have had quite a struggle
in this regard.
In general terms, our own bank refers to the, "Payment Card Industry
(PCI) Data Security Standard (DSS) Programme".
I suggest anyone who wishes to know more takes a look at:
https://www.pcisecuritystandards.org/merchants/
There is a specific link to individual card processor such as Visa and
MasterCard here:
https://www.pcisecuritystandards.org/merchants/how_to_be_compliant.php
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive.Lever@xxxxxxxxxxx
Sent: 22 July 2015 11:56
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hi Derek,
I'm dismayed by the number of times services go downhill in terms of V I
accessibility because the supplier has changed. That indicates a fault in their
commissioning and procurement systems that takes for granted access issues and
doesn't state them as a mandatory requirement in new contracts for old
services. Another example was the one where someone, possibly on this list,
reported their delight at finding a talking ATM at their local supermarket,
then their dismay when the ATM was replaced by a silent one, because they'd
gone to a different provider and not asked. Though I don't understand why the
RNIB are declining to do this when other providers are willing, the more
service providers get the message to their contractors that if it doesn't work
for our disabled customers, it's not fit for our purpose, the better it will be
for all of us.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 22 July 2015 11:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hi Clive
yes and they said:
"Hello Derek
To clarify, RNIB advised HSBC that we were unable to produce the cards due to
additional security arrangements we put in place.
HSBC are now working with another provider"
I have now asked RNIB what are the
additional security arrangements they put in place.
What seems strange is that if another organisation is able to help the bank
why not RNIB?
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive.Lever@xxxxxxxxxxx
Sent: Wednesday, July 22, 2015 11:08 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hello George and Derek,
I must admit it seemed a bit odd to me to, unless they would contend that the
Braille would need to be added on the card with additional human input - in
other words that A N Other would have to know your bank details in order to
reproduce them in dots. So, like you George, I'd be interested not only in the
regulations themselves, but the specific reasoning behind the refusal 'die tp
secirotu reasons".
Derek, have you followed up by asking the RNIB: "Precisely what security
reasons, and which regulations are we talking about here"?
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
George Bell
Sent: 22 July 2015 10:29
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
I have to wonder, since this information is already in print on the card.
I could understand if they had something like a PIN number, but that does not
appear to be the case.
Is it at all possible to get a copy of these regulations from anywhere?
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 22 July 2015 10:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
They are unable to provide a plastic card that has in Braille the
following:
card number
security number
Valid from date
and expire date
The point is they were able to do it for past
30+ years.
So what has changed now?
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Yusuf Osman
Sent: Wednesday, July 22, 2015 10:06 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
I'm obviously missing something, what are they unable to do?
Yusuf
I've set up a FundMe account to help cover the ongoing costs of my PhD. I'd be
very grateful if you'd consider donating. Thank you!
https://www.gofundme.com/lhj928
Why not follow me on Twitter at:
yusuf_oy
Facebook:
/yusuf.osman.188
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 22 July 2015 10:01
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] FW: RNIB and hsbc
Here is what RNIB says
"We are unable to do this now for security reasons. We stopped producing them
to meet new compliance requirements around security."
Regards, Derek
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