Derek/all,
Seems a very fair response from RNIB to me. If you have any issues, then I
suggest that they are with the bank rather than with RNIB.
Richard
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 22 July 2015 16:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hi Eleanor
Sorry here is the email
"I am responding as a result of your complaint and subsequent comments.
The situation from an RNIB perspective is as follows:
* Our subcontract arrangements with any organisation are confidential and
not the sort of thing we would discuss with any customer or other commercial
provider;
* The bank commissions or tenders for work from specialist organisations and
ultimately chooses with whom it will contract and what services it wants;
* I understand the bank is in dialogue with you or you with them. If this
isn't the case I would suggest that you take this up directly with the bank.
My understanding is that they are looking at a solution and you of course,
as a customer of the bank, have an opportunity to influence the outcomes of
that solution;
* In all of these things the precise provision the bank chooses to make may
not be optimum for every customer - this is always the case, whether a
banking entity or not, and whether to do with accessibility or not - the
issue of course is whether it fulfills the need you have to access the
information;
* You asked if we could or do offer the service direct to customers that you
are seeking. This is not a service offered to end users directly from us in
that, the normal process would be a bank commissions a subcontractor to
deliver packages of work for it which will be put together by it in to a
complete customer package. If, what you require, is a paper braille or some
other means of accessing information we could check out possibilities; but
these are likely to be on paper or thermoform style material rather than a
card style material. Based on what you have said, the issue for you is
longevity of the product; if thermoform were good enough we could deliver
this to you either by the bank agreeing to use our processes or by you
agreeing to hand over confidential information to us that we would
transcribe on to something like thermoform.
One of my colleagues is in touch with the bank to let them know of possible
fixes and either they or the bank will contact you shortly.
I hope this is helpful.
I'm responding as a result of your complaint and subsequent
comments.
The situation from an RNIB perspective is as follows:
* Our subcontract arrangements with any organisation are confidential and
not the sort of thing we would discuss with any customer or other commercial
provider;
* The bank commissions or tenders for work from specialist organisations and
ultimately chooses with whom it will contract and what services it wants;
* I understand the bank is in dialogue with you or you with them. If this
isn't the case I would suggest that you take this up directly with the bank.
My understanding is that they are looking at a solution and you of course,
as a customer of the bank, have an opportunity to influence the outcomes of
that solution;
* In all of these things the precise provision the bank chooses to make may
not be optimum for every customer - this is always the case, whether a
banking entity or not, and whether to do with accessibility or not - the
issue of course is whether it fulfills the need you have to access the
information;
* You asked if we could or do offer the service direct to customers that you
are seeking. This is not a service offered to end users directly from us in
that, the normal process would be a bank commissions a subcontractor to
deliver packages of work for it which will be put together by it in to a
complete customer package. If, what you require, is a paper braille or some
other means of accessing information we could check out possibilities; but
these are likely to be on paper or thermoform style material rather than a
card style material. Based on what you have said, the issue for you is
longevity of the product; if thermoform were good enough we could deliver
this to you either by the bank agreeing to use our processes or by you
agreeing to hand over confidential information to us that we would
transcribe on to something like thermoform.
One of my colleagues is in touch with the bank to let them know of possible
fixes and either they or the bank will contact you shortly.
I hope this is helpful."
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
