Hi Derek,
I'm dismayed by the number of times services go downhill in terms of V I
accessibility because the supplier has changed. That indicates a fault in their
commissioning and procurement systems that takes for granted access issues and
doesn't state them as a mandatory requirement in new contracts for old
services. Another example was the one where someone, possibly on this list,
reported their delight at finding a talking ATM at their local supermarket,
then their dismay when the ATM was replaced by a silent one, because they'd
gone to a different provider and not asked. Though I don't understand why the
RNIB are declining to do this when other providers are willing, the more
service providers get the message to their contractors that if it doesn't work
for our disabled customers, it's not fit for our purpose, the better it will be
for all of us.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 22 July 2015 11:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hi Clive
yes and they said:
"Hello Derek
To clarify, RNIB advised HSBC that we were unable to produce the cards due to
additional security arrangements we put in place.
HSBC are now working with another provider"
I have now asked RNIB what are the
additional security arrangements they put in place.
What seems strange is that if another organisation is able to help the bank
why not RNIB?
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive.Lever@xxxxxxxxxxx
Sent: Wednesday, July 22, 2015 11:08 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
Hello George and Derek,
I must admit it seemed a bit odd to me to, unless they would contend that the
Braille would need to be added on the card with additional human input - in
other words that A N Other would have to know your bank details in order to
reproduce them in dots. So, like you George, I'd be interested not only in the
regulations themselves, but the specific reasoning behind the refusal 'die tp
secirotu reasons".
Derek, have you followed up by asking the RNIB: "Precisely what security
reasons, and which regulations are we talking about here"?
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
George Bell
Sent: 22 July 2015 10:29
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
I have to wonder, since this information is already in print on the card.
I could understand if they had something like a PIN number, but that does not
appear to be the case.
Is it at all possible to get a copy of these regulations from anywhere?
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 22 July 2015 10:19
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
They are unable to provide a plastic card that has in Braille the
following:
card number
security number
Valid from date
and expire date
The point is they were able to do it for past
30+ years.
So what has changed now?
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Yusuf Osman
Sent: Wednesday, July 22, 2015 10:06 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: RNIB and hsbc
I'm obviously missing something, what are they unable to do?
Yusuf
I've set up a FundMe account to help cover the ongoing costs of my PhD. I'd be
very grateful if you'd consider donating. Thank you!
https://www.gofundme.com/lhj928
Why not follow me on Twitter at:
yusuf_oy
Facebook:
/yusuf.osman.188
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 22 July 2015 10:01
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] FW: RNIB and hsbc
Here is what RNIB says
"We are unable to do this now for security reasons. We stopped producing them
to meet new compliance requirements around security."
Regards, Derek
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