Hi Jackie, I understand your reluctance to call BT, but do I understand you to also be reluctant to communicate with them via twitter? I'm only wanting to clarify your view as I thought you may have misunderstood my message. Although I don't have the same problem regarding the spam and trash folders, as I don't use webmail and have my messages passing through my e-mail client, as well as the fact I have some residual vision and therefore use both magnification and a screen-reader in conjunction with each-other, I can understand why you are having problems with the webmail. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq