[access-uk] Re: BT Yahoo website query
- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 26 Apr 2013 11:00:28 +0100
Hi Martin
Yes, I have discovered this! (smile). Nothing else for it but to put up
with the new software on their page when I need to go there. God help
anybody using it as their mail client all the time though!
Kind Regards,
Jackie Cairns
-----Original Message-----
From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of martin wilsher
Sent: 26 April 2013 10:17
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: BT Yahoo website query
HI Jackie:
seems you won't get very far with that number now, while that used to get
you through to an advanced technical team, who spoke English, it seems the
number now reroutes to the normal 0800 111 4567 number which is general
technical support.
----- Original Message -----
From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, April 26, 2013 9:43 AM
Subject: [access-uk] Re: BT Yahoo website query
> Hi Martin
>
> The SpamGuard, as BT calls it, is turned off, which should, in theory
> at least, allow any junk or spam to go into those folders in Outlook.
> But I log onto the site most days now to check, and always find some
> messages from lists have wandered into their folders, so I check the
> box and move them to the Inbox, and they come into Outlook. This is
> very easy to achieve with the old software on their site. But now I
> have created another address, the new software is murder to navigate.
> I tried explaining my circumstances yesterday, about four times, but
> the guy I spoke to, while pleasant, simply said there was nothing else
> he could do, everything is correctly configured.
> But thanks for that number, I will try it and see if I get any further.
>
> Kind Regards,
>
> Jackie Cairns
>
> -----Original Message-----
> From: access-uk-bounce@xxxxxxxxxxxxx
> [mailto:access-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of martin wilsher
> Sent: 25 April 2013 14:45
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: BT Yahoo website query
>
> tbh, the bt yahoo site was always dreadful for screen readers, so i
> use a mail client, outlook or outlook express. go here for good advice:
> 0800 328 83 44
>
>
>
> press option one, explain you have problems with webmail, and that
> you'd like to switch off junk filtering, they might be able, with your
> permission,
>
> to get into the interface, turn everything off, then you can route it
> through your accessible client and let that handle the junk.
> ----- Original Message -----
> From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, April 25, 2013 2:35 PM
> Subject: [access-uk] Re: BT Yahoo website query
>
>
>> Hi Alex
>>
>> I spoke with BT earlier as I do not currently use Twitter. They
>> advised me that my existing details log onto the old software page,
>> whereas my new information uses the new version. So it would seem
>> that anyone creating a new account, or updating an existing one, will
>> encounter this problem if they use their website.
>>
>> I still use Outlook 2003, and all my mail comes to me that way into
>> folders under rules I have created. But I do sometimes have to check
>> the BT Yahoo site to move any messages that have crept into the Spam
>> or Trash folders to Outlook. This is going to be more difficult to
>> achieve now with the new-style page, but at least I have
>> clarification that I have configured everything correctly. If anyone
>> else has a BT account, and knows how best to navigate the BT Yahoo
>> page once they have logged in, it would be most helpful.
>>
>> Thanks for your help.
>>
>>
>> Kind Regards,
>>
>> Jackie Cairns
>>
>> -----Original Message-----
>> From: access-uk-bounce@xxxxxxxxxxxxx
>> [mailto:access-uk-bounce@xxxxxxxxxxxxx]
>> On Behalf Of Alexander Shannon
>> Sent: 25 April 2013 13:58
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: BT Yahoo website query
>>
>> Hi Jackie,
>>
>> I understand your reluctance to call BT, but do I understand you to
>> also be reluctant to communicate with them via twitter? I'm only
>> wanting to clarify your view as I thought you may have misunderstood
>> my message.
>>
>> Although I don't have the same problem regarding the spam and trash
>> folders, as I don't use webmail and have my messages passing through
>> my e-mail client, as well as the fact I have some residual vision and
>> therefore use both magnification and a screen-reader in conjunction
>> with each-other, I can understand why you are having problems with
>> the webmail.
>>
>> Alexander Shannon
>>
>>
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