[access-uk] Re: BT Frustrations

  • From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sun, 3 Jun 2007 15:41:43 +0100

I've just been on the phone with the tech support and about as useless as get out. 


Still getting 40k from whitestick.co.uk here.

Next step is to get BT out to test the wires in the house.

This is so frustrating.

Dj Paddy
Ôà
----- Original Message ----- From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 2:54 PM
Subject: [access-uk] Re: BT Frustrations



We can't.

My girlfriend started a friggin 18 month contract with them!

Dj Paddy
Ôà
----- Original Message ----- From: "Paul Bepey" <paul@xxxxxxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 1:51 PM
Subject: [access-uk] Re: BT Frustrations



Hi,
Have always tended to avoid BT like the plague!
They do not treat there business clients any different. The problem is that nearly all there HinderDesk / support people are based overseas, hence you 
get the frustrating language barrier.
Have you not considered dropping bt and switching supplier?


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Dj Paddy
Sent: 03 June 2007 13:20
To: access-uk@xxxxxxxxxxxxx
Cc: bcab@xxxxxxxxxxxxx
Subject: [access-uk] BT Frustrations

Hi all.

I am pulling my hair out here with BT.

We're on option three of BT Broadband.

Does anyone else ever get speeds like 50k of websites and then at other
times get 4, 5, 600k of the same sites?

I've been using this broadband help thing but the technicians are wouful!

I have asked them the following question,
"(11:42 03/06/2007): Hi, could you please tell me if my connection is being throttled and if so where and why and if packet shaping is carried out on my connection? I'm at a loss as to why I get 70k downloads from websites that I should be getting alot faster speeds from. EG. sendspace.com, especially as 
I am a premium member and they will deliver to me as fast as I can
download."
I just keep getting all sorts of speed testing troubleshooting steps, pure avoidence of my query. The usual clearing temps, caches, yadda yadda yadaa. 

I actually said to the third person on the same case!
"I'm not answering your questions or carrying out any further
troubleshooting steps untill you answer my question about throttling"
These people are useless, they sit there and follow they're little knowledge 
base's and click they're buttons for standard replys.

Does anyone get speeds like the above?

All our filters appear to be fine, we're not on an exstention etc.
I think the speed drops are quite drastic, even if they do say the server is 
busier at peak times.  I never seen anything like this with NTL/Virgin
Media.
I've now been just given they're tech support line to call, and I've asked if the tech support personelle will have access to the massive log I've got 
here.  No response!
I did get a response and the answer was no. That's nuts, I'll have to ring 
up support and go through all this again...

I'm wondering if these support agents are bots?

Dj Paddy

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