[access-uk] Re: BT Frustrations
- From: "Ankers, Dave \(UK\)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 4 Jun 2007 08:54:30 +0100
Hi DJ,
You are not alone! I have been having same problem and same rubbish from
what is laughingly called technical support. Now given up as my
contract period ends in July and then I will be changing to probably
Sky, I would probably have changed to Virgin cable, but unfortunately no
cable where I live. Now in all my dealings with Sky freesat, I dealt
with a Scottish call centre, I hope it is the same for their internet
service. They have always been very friendly, understandable and most
of all helpful, the complete opposite of BT. It is funny really I could
say the same for British Gas and I changed to Powergen. What is it
about companies with "British" in their name.
Dave
Hi all.
I am pulling my hair out here with BT.
We're on option three of BT Broadband.
Does anyone else ever get speeds like 50k of websites and then at other
times get 4, 5, 600k of the same sites?
I've been using this broadband help thing but the technicians are
wouful!
I have asked them the following question,
"(11:42 03/06/2007): Hi, could you please tell me if my connection is
being throttled and if so where and why and if packet shaping is carried
out on my connection? I'm at a loss as to why I get 70k downloads from
websites that I should be getting alot faster speeds from. EG.
sendspace.com, especially as I am a premium member and they will deliver
to me as fast as I can download."
I just keep getting all sorts of speed testing troubleshooting steps,
pure avoidence of my query. The usual clearing temps, caches, yadda
yadda yadaa.
I actually said to the third person on the same case!
"I'm not answering your questions or carrying out any further
troubleshooting steps untill you answer my question about throttling"
These people are useless, they sit there and follow they're little
knowledge base's and click they're buttons for standard replys.
Does anyone get speeds like the above?
All our filters appear to be fine, we're not on an exstention etc.
I think the speed drops are quite drastic, even if they do say the
server is busier at peak times. I never seen anything like this with
NTL/Virgin Media.
I've now been just given they're tech support line to call, and I've
asked if the tech support personelle will have access to the massive log
I've got here. No response!
I did get a response and the answer was no. That's nuts, I'll have to
ring up support and go through all this again...
I'm wondering if these support agents are bots?
Dj Paddy
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