You mentioned you don't get that trouble with Virgin Media? I'm not getting the greatest speeds, but much more of a problem I am continuously disconnected at peak times. Is it possible for it to be a faulty line or would it be likely to afect calls too. Just wondering with the BT problem too whether bad lines could have anything to do with anything.
At 13:19 03/06/2007, you wrote:
Hi all. I am pulling my hair out here with BT. We're on option three of BT Broadband.Does anyone else ever get speeds like 50k of websites and then at other times get 4, 5, 600k of the same sites?I've been using this broadband help thing but the technicians are wouful! I have asked them the following question,"(11:42 03/06/2007): Hi, could you please tell me if my connection is being throttled and if so where and why and if packet shaping is carried out on my connection? I'm at a loss as to why I get 70k downloads from websites that I should be getting alot faster speeds from. EG. sendspace.com, especially as I am a premium member and they will deliver to me as fast as I can download."I just keep getting all sorts of speed testing troubleshooting steps, pure avoidence of my query. The usual clearing temps, caches, yadda yadda yadaa.I actually said to the third person on the same case!"I'm not answering your questions or carrying out any further troubleshooting steps untill you answer my question about throttling"These people are useless, they sit there and follow they're little knowledge base's and click they're buttons for standard replys.Does anyone get speeds like the above? All our filters appear to be fine, we're not on an exstention etc.I think the speed drops are quite drastic, even if they do say the server is busier at peak times. I never seen anything like this with NTL/Virgin Media.I've now been just given they're tech support line to call, and I've asked if the tech support personelle will have access to the massive log I've got here. No response!I did get a response and the answer was no. That's nuts, I'll have to ring up support and go through all this again...I'm wondering if these support agents are bots? Dj Paddy ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- No virus found in this incoming message.Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.7/830 - Release Date: 6/3/2007 12:47 PM
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