Alistair, I reckon 90K is very slow.
Considering you where getting that from BT, i'd have expected in the
least, in, the, least 700K.
More cannon fodder!
I havent' heard back from the residential team yet...
Dj Paddy
Ôà
----- Original Message -----
From: "allykelly" <allykelly@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, June 04, 2007 10:01 AM
Subject: [access-uk] Re: BT Frustrations
Hi DJ,
Like you I'm on the option 3 with up to 8mb and according to BT the line
has the capacity. just downloaded the BT broad Band desktop help tool at
90 kb per sec, is this really slow? seemed to download the 16 mob in
about 3 min. also is the bb desktop tool worth installing and
accessible? so far I keep getting told that the version I've downloaded
needs updating, now on my third update!LOL! I'm guessing that the phrase
" up to 8mb" gets them out of legal trouble with trading standards? Was
going to try sky broad band later in the year but if the infra-structure
is the problem then there is not much point other than the hassle and
maybe saving a few bob!
Alistair
allykelly@xxxxxxxxxxxxxx
----- Original Message -----
From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Cc: <bcab@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 1:19 PM
Subject: [access-uk] BT Frustrations
Hi all.
I am pulling my hair out here with BT.
We're on option three of BT Broadband.
Does anyone else ever get speeds like 50k of websites and then at other
times get 4, 5, 600k of the same sites?
I've been using this broadband help thing but the technicians are
wouful!
I have asked them the following question,
"(11:42 03/06/2007): Hi, could you please tell me if my connection is
being throttled and if so where and why and if packet shaping is
carried out
on my connection? I'm at a loss as to why I get 70k downloads from
websites that I should be getting alot faster speeds from. EG.
sendspace.com, especially
as I am a premium member and they will deliver to me as fast as I can
download."
I just keep getting all sorts of speed testing troubleshooting steps,
pure avoidence of my query. The usual clearing temps, caches, yadda
yadda yadaa.
I actually said to the third person on the same case!
"I'm not answering your questions or carrying out any further
troubleshooting steps untill you answer my question about throttling"
These people are useless, they sit there and follow they're little
knowledge base's and click they're buttons for standard replys.
Does anyone get speeds like the above?
All our filters appear to be fine, we're not on an exstention etc.
I think the speed drops are quite drastic, even if they do say the
server is busier at peak times. I never seen anything like this with
NTL/Virgin Media.
I've now been just given they're tech support line to call, and I've
asked if the tech support personelle will have access to the massive
log I've got here. No response!
I did get a response and the answer was no. That's nuts, I'll have to
ring up support and go through all this again...
I'm wondering if these support agents are bots?
Dj Paddy
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