Hi Mary, Go into the "View Menu" with keys, Alt + V. In here change your sort sub menu to messages and received. I don't use Outlook Express but think this is the setting you need. Paul. -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of MARY STRATTON Sent: 12 January 2012 16:04 To: VIP-Students Subject: [vip_students] emails I am having trouble with my emails. Some emails are coming in from the top and some from the bottom. That is not all. The word "collapsed keeps coming between the emails, jaws tells me all messages will be lost if I delete an email, and do I wish to proceed. I then have to press the space bar to retain the other messages. Does anyone know what is the matter?. Regards, Mary. -- I am using the free version of SPAMfighter. We are a community of 7 million users fighting spam. SPAMfighter has removed 7301 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message Follow us on Facebook: https://www.facebook.com/ncbiworkingforpeoplewithsightloss Follow us on Twitter: www.twitter.com/ncbi_sightloss Check-out NCBI's Micheal O Muircheartaigh appeal on the following link. http://youtu.be/25P2tiuCi0U ******************************************************************** National Council for the Blind of Ireland (NCBI) is a company limited by guarantee (registered in Ireland No. 26293) . Our registered office is at Whitworth Road, Drumcondra, Dublin 9. NCBI is also a registered Charity (chy4626). NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. NCBI endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent the views of NCBI ********************************************************************