[TechAssist] Re: RCA ASC Update:

Mando;
    Unless your business requires ASC to remain in business, my advice
is...stay away.
    I was an RCA ASC up to 1990. I found no support from them, especially
for my customers. 1990 was the year they pulled out of Canada, and all
business was done from Minneapolis.

    This was also the era that they sent Questionnaires to customers to get
their opinion of Service that was performed. I think they called it the QV9
or something. I had a 100% satisfaction rate, by customers. (Results were
also sent to ASC).

    At that time Service Lit and Manuals were still on Paper, to many
additions, to file without a Secretary. Service Lit was expensive...about
$600 a year,excluding priority test equipment you had to buy, to service
strictly RCA/GE.

    Some things may have gotten better..since Service Lit is now on CD.

BTW...I was asked to try out the first copy of Fix-Finder in Canada...it was
on 2X 3.5 disks.

    I'm digressing...My answer would be...if your business is brisk enough
without them..Pass. You will be playing by their rules.

10 years ago I would have told you to weigh you options. Wayne and Paul
Wescott, in Canada are ASC's, and maybe they can give you some newer
concepts.

-Ed-


Tel-Tek Electronics
Ontario-Canada

teltek3@xxxxxxxxxxxx
----- Original Message ----- 
From: "armando guerra" <birdie@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, May 24, 2004 8:18 PM
Subject: [TechAssist] Re: RCA ASC Update:


> Yes,I do get alot of the non-warranty sets in here.The dealer that wants
me to become an asc sells mostly HD projection
> sets.He sells quite a few every week.The only way that I can see where
everything might work out is to open an account
> with a rca dist.that will give me the 30day net account and hopefully,I
will get my money by that time.When I first
> started my business,I had 4 open accounts with local dist.For the last
10yrs,I changed to an all c.o.d.(not that I have
> bad credit)but it has worked better for me.The dealer is in a hurry for me
to do this but I told him that I was not
> going to rush into anything.I might talk to the rca rep.again and maybe he
can let me get by with what I have
> now.Thanks
> Mando
> Birdie's TV & Electronics
> Casa  Grande, AZ
>
> Jim Myers wrote:
>
> > You have to consider all the pros and cons. Being an RCA ASC will get
> > you lots of out of warranty repairs. We have been an RCA ASC for many
> > years and see very few in warranty repairs but we stay pretty busy
> > repairing the out of warranty products. In this area it is worth 300.00
> > a year to maintain ASC status. Your situation may be different, maybe
> > you already get all the non warranty repairs.
> >
****************************************************************************
***************************************
> > Since 1972
> > Jim Myers
> > Telrad Electronics
> > Fort Wayne, Indiana
> >
> > Doug Keller wrote:
> > > Don't worry about it. When they get desparate enough for servicers,
they
> > > will relax their requirements. Too many shops are closing their doors.
> > >
> > >
> > > Doug Keller
> > > Wis-Kel Electronics
> > > 101 Freeland Ave.
> > > Terra Alta, WV
> > > USA        26764
> > > dek@xxxxxxxxxxxxxx
> > > dek@xxxxxxxxxxxxxxx
> > > http://www.tech-assist.org
> > > "Learn from the mistakes of others, because you
> > > won't live long enough to make them all yourself"
> > >
> > >
> > >
> > >
> > >
> > > armando guerra wrote:
> > >
> > >
> > >>Thanks to all the reply's on becoming an rca asc.I downloaded the
> > >>app.from the rca website and there are quite a few
> > >>requirements,i.e.chipper-check which I don't have and just a few more
as
> > >>far as equipment is concerned.I talked to a rca rep.and he mentioned
> > >>that the new chipper-check is now going to cost about $500.00.Also,the
> > >>service lit. is about $300.00.yearly.The thing that has me worried is
> > >>that he say's that I have to buy all the parts myself and that they
will
> > >>reinburse me at the wholesale price when I file the claim.What about
if
> > >>the claim is rejected for some reason.I get stuck with all this
expense.
> > >>
> > >>How about the new HD parts.Can you imagine if I have 3 or 4 sets in
here
> > >>and I have to order parts for all of them.I hear most of the repairs
> > >>will be board replacement only.
> > >>I think that I am going to think about all this for a awhile yet
before
> > >>I decide.
> > >>Mando
> > >>Birdie's TV & Electronics
> > >>Casa  Grande,AZ
> > >>
> > >>
> > >>
> >
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