[TechAssist] Re: Fw: Need policy advice
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 5 Oct 2005 10:02:28 -0400
One trick that we use to get people to respond is to include in our policies
a storage fee. After two weeks from notification, we start charging a daily
fee for storage. We rarely have to apply it. Just a reminder of it
motivates people to pick things up. As for the NSF problem, we rarely see
it, but when we do, we will not give the client the estimate nor complete
the repair until we have the money. Perhaps we will modify our storage
policy to include time that we spend trying to collect in the storage fee
calculation.
We are lucky because we focus on the high end of the market and our people
are very careful. Anytime we get a low account number or a client that loks
flaky we verify funds before proceeding with the work or returning the set,
if possible. We always verify ID and write down the driver's lic #, which
is required for the DA to pursue it if it gets that far. We also encourage
such clients to use a credit card. Just remember that if you don't get the
client's signature and physically verify the card and the identity of the
user, you are more likely to be liable for a chargeback. If your voucher
and completed service order are signed, you have all you need in the US to
get the CC company to refuse the customer's dispute.
Leonard Caillouet
Electronics World
1261 NW 76 Blvd
Gainesville, FL 32606
352-332-5608
352-332-5668 fax
----- Original Message -----
From: "Barry Thompson" <barrystv@xxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, October 05, 2005 12:47 AM
Subject: [TechAssist] Re: Fw: Need policy advice
Always keep the control and you can't go wrong. When you have the set or
light box you have the contol.Pick up the rest of the set if you have a bad
feeling. Just tell the customer that on this repair you need the rest of the
TV.Don't deliver till you have the cash. If he doesn't come to your shop and
pay for it, send him a register letter.
giving him a dead line.Very few stores will accept personal checks and they
know that.Debit or credit card.
barrystv@xxxxxxx
Barrys TV
Ottawa
Canada
----- Original Message -----
From: "Ed Gaidies" <teltek3@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, October 04, 2005 11:07 PM
Subject: [TechAssist] Re: Fw: Need policy advice
> Hey Guys.
> We all know how we are going to handle it, before we even post.
> It's all "Location".
> What works in Ontario Canada...won't work in Baton Rouge..or New
> Orleans.
> We know what the "Financial" situation is....just looking out the
> front door.
>
> Just make sure you survive. Make some concessions....but watch for
> the "Rook".
>
> -Ed=
>
> Tel-Tek Electronics
> Ontario-Canada
> teltek3@xxxxxxxxxxxx
>
> teltek@xxxxxxxxx
>
> "Learn from past mistakes.Or you are bound to repeat them"
>
> On Oct 04, 2005, at 10:35 PM, J Silverman wrote:
>
>> Its your business. Run it your way. I posted a solution that has
>> worked for
>> me in the past. If the situation were mine, due to the amounts
>> involved, I
>> would contact the customer and ask them if they were aware that the
>> check
>> bounced and how do they want to handle the situation. If it turns
>> out well
>> you might have a good customer that gives you referrals to their
>> friends,
>> which is the best way to get business.
>> Jerry Silverman Greentron Inc
>> Mail to: greentron@xxxxxxx
>> 4 Newland Ave Greenville SC
>> 29609 864 232 3889
>> ----- Original Message -----
>> From: "AL LEATHERMAN" <alleathe@xxxxxxxxxxx>
>> To: <techassist@xxxxxxxxxxxxx>
>> Sent: Tuesday, October 04, 2005 9:38 PM
>> Subject: [TechAssist] Re: Fw: Need policy advice
>>
>>
>>
>>> Thanks Jerry,but the point was, they approved the estimate,after
>>> the check
>>> bounced,and its been three days,and no call!I will call them
>>> tomorrow,and
>>> play it by ear. The cash walks in here, plus $12,if they want to do
>>>
>> business
>>
>>>
>>> .
>>> USE: alleathe@xxxxxxxxxxx
>>>
>>> DO NOT USE: alleathe@xxxxxxxxxxxxx
>>> Al Leatherman
>>> Al's TV Mine Hill, NJ. 07803
>>> 973-361-5796
>>> 973-361-5796
>>> ----- Original Message -----
>>> From: "J Silverman" <greentron@xxxxxxx>
>>> To: <techassist@xxxxxxxxxxxxx>
>>> Sent: Tuesday, October 04, 2005 11:51 AM
>>> Subject: [TechAssist] Re: Fw: Need policy advice
>>>
>>>
>>>
>>>> Call the bank. They will tell you if there is enough money in the
>>>>
>> account
>>
>>>> to
>>>> cash it. If there is, run to their bank and cash the check. If
>>>> there is
>>>> not,
>>>> talk to the customer and ask when they expect to have enough in
>>>> their
>>>> account to cash it.
>>>> Jerry Silverman
>>>> Greentron Inc
>>>> 4 Newland Ave
>>>> Greenville SC 29609
>>>> Fax/Phone 864 232 3889
>>>> mail to: greentron@xxxxxxx
>>>> ----- Original Message -----
>>>> From: "AL LEATHERMAN" <alleathe@xxxxxxxxxxx>
>>>> To: <techassist@xxxxxxxxxxxxx>
>>>> Sent: Tuesday, October 04, 2005 10:57 AM
>>>> Subject: [TechAssist] Re: Fw: Need policy advice
>>>>
>>>>
>>>>
>>>>> Thanks Robert,seems you are in the majority.Definitely gonna get
>>>>> the
>>>>> check
>>>>> in cash first,just not sure what to do after.
>>>>>
>>>>>
>>>>> USE: alleathe@xxxxxxxxxxx
>>>>>
>>>>> DO NOT USE: alleathe@xxxxxxxxxxxxx
>>>>> Al Leatherman
>>>>> Al's TV Mine Hill, NJ. 07803
>>>>> 973-361-5796
>>>>> 973-361-5796
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "tvservice" <tvservice@xxxxxxxxxxxxx>
>>>>> To: <techassist@xxxxxxxxxxxxx>
>>>>> Sent: Tuesday, October 04, 2005 10:52 AM
>>>>> Subject: [TechAssist] Re: Fw: Need policy advice
>>>>>
>>>>>
>>>>>
>>>>>> STOP all work until check is paid with cash and any future payment
>>>>>>
>> from
>>
>>>>>> this
>>>>>> customer is in cash only.
>>>>>> You can charge whatever your bank collection fee is on the bad
>>>>>> check.
>>>>>> Robert
>>>>>> tvservice@xxxxxxxxxxxxx
>>>>>> H & H Electronics Inc
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> From: "AL LEATHERMAN" <alleathe@xxxxxxxxxxx>
>>>>>> To: <techassist@xxxxxxxxxxxxx>
>>>>>> Sent: Tuesday, October 04, 2005 9:30 AM
>>>>>> Subject: [TechAssist] Fw: Need policy advice
>>>>>>
>>>>>>
>>>>>>
>>>>>>>
>>>>>>> Subject: Need policy advice
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>> Pulled light box,decent home,people seemed nice,collected check
>>>>>>>>
>> for
>>
>>>>>>>> $173
>>>>>>>> up front.Friday I saw check bounced(on my computer)gave estimate
>>>>>>>>
>>>>>> Saturday
>>>>>>
>>>>>>>> on phone,customer had LOTS of questions,never mentioned
>>>>>>>> check,got
>>>>>>>>
>>>> paper
>>>>
>>>>>>>> check back Monday,still no call from customer.
>>>>>>>> I am definitely going to demand they buy bback the check for
>>>>>>>> $185,including my banks fee.
>>>>>>>> Should I continue the repair,since I have to deliver it?I
>>>>>>>>
>> think
>>
>>>>>>>> I
>>>>>>>>
>>>>>> will
>>>>>>
>>>>>>>> play it by ear after discussing the check,waiting a few days,
>>>>>>>> so I
>>>>>>>>
>>>> can
>>>>
>>>>>> say
>>>>>>
>>>>>>>> I was waiting for them to call me.
>>>>>>>> I think it all depends on their attitude,since they will owe me
>>>>>>>>
>>>> another
>>>>
>>>>>>>> $400!
>>>>>>>> What do you folks think? Thanks!
>>>>>>>>
>>>>>>>>
>>>>>>>> USE: alleathe@xxxxxxxxxxx
>>>>>>>>
>>>>>>>> DO NOT USE: alleathe@xxxxxxxxxxxxx
>>>>>>>> Al Leatherman
>>>>>>>> Al's TV Mine Hill, NJ. 07803
>>>>>>>> 973-361-5796
>>>>>>>> 973-361-5796
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>
>>>>>
>>>
>>>
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