-=PCTechTalk=- Re: i got a new hp puter runing win xp
- From: "Deb B" <racefans2@xxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 4 Aug 2003 17:57:43 -0400
I am from West of Philly and still live here.....not a bad place but I am
more out in the country but now things are starting to get really built up
out here....Deb
----- Original Message -----
From: "David Weaver" <weaverdj@xxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, August 04, 2003 8:41 AM
Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
> I've grew up near Philadelphia (about 45 minutes west taking into
> account the Blue Route (if they are still calling it that)). Nice
> state, and I love to go see my parents and family, but I couldn't handle
> living there.
>
> Dave
>
> -----Original Message-----
> From: pctechtalk-bounce@xxxxxxxxxxxxx
> [mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of cris
> Sent: Sunday, August 03, 2003 3:52 PM
> To: pctechtalk@xxxxxxxxxxxxx
> Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
>
>
> ahhh, I'm in Pennsylvania - too far away from you! Drat!!
> Thanks for the good info.
>
> My son sort of built his computer - he took our really old HP and
> cannibalized it - and put just about everything new into it - He has a
> more knowlegeable friend's help - but he still burned a few processors
> along the way - and now has all these fans hooked up to keep it cool -
> it Isn't a computer his mother would want to use!! LOL
>
> I'm thinking that in 2 years, if this Dell is still functioning, I may
> take all of my stuff off of it and send it to school with my daughter
> when she goes to college - and get myself a new one! but - who knows -
> she may need the new one - or we both might by then! I hope this one can
> work a while yet though.
> All the new programs take more memory and higher speeds to work right
> though....
>
> I'll just have to see what is out there by then!
>
> Thanks again!
> crisS
> ----- Original Message -----
> From: David Weaver
> To: pctechtalk@xxxxxxxxxxxxx
> Sent: Saturday, August 02, 2003 9:32 PM
> Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
>
>
> I live in Georgia.
>
> And the reputable shop is a hard one to define. My personal opinion is
> to ask about their experience. Ask them to go into detail, to explain
> their policies, turnaround time, etc. After you get all that, then ask
> if they have any certifications. I've met a good many computer
> technician without certs and I've met some with certs that I wouldn't
> let work on a TRS-80 let alone todays computers. Ask if they have
> clients that you can talk to.
>
> I also am in the habit, of not building computers for just anyone who
> walks in the door. I want to make sure they know about me, what I am
> capable of delivering, what I do and do not warranty, and what my
> policies are. Most of my computer builds are either by established
> clients or by word of mouth. The others get a long two sided interview
> process.
>
> Dave
>
> -----Original Message-----
> From: pctechtalk-bounce@xxxxxxxxxxxxx
> [mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of cris
> Sent: Saturday, August 02, 2003 8:21 PM
> To: pctechtalk@xxxxxxxxxxxxx
> Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
>
>
> Dave - where do you live? Do you have a way to know who is trustworthy
> in different areas to work on computers? Are there things we should ask
> for if we're looking for a reputable repair shop?
> my dell is going on 3 years old - and the warrenty will expire - and, it
> is a hastle to deal with them - even though I've managed to be
> successful when I've needed something.
>
> A friend decided to have one built by a supposedly 'reputable' local
> company,and they had more problems with it than they did with their old
> one they were trying to replace - I bought my Dell in sort of an
> emergency situation - my old computer literally burned up - power surge
> or something and the smoke just poured out of it! I was looking at an HP
> I think - and then I called Dell - I got a lot more on the Dell for the
> money then, and I think a very well built computer. Of course, it's
> outdated now!! And, it sounds like their service is not up to par
> anymore either. I'd say it's only about 6 months ago since I got my
> floppy drive though. I wondered why it was such a hastle for such an
> inexpensive part. Wonder if I needed a new motherboard......
>
> cris
> ----- Original Message -----
> From: David Weaver
> To: pctechtalk@xxxxxxxxxxxxx
> Sent: Saturday, August 02, 2003 7:53 PM
> Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
>
>
> As some have already said on here, it varies. I will say the following
> in response.
>
> Case New Computer. Order a computer, was told two weeks for it to come
> to my door. Took 1 month, and the 2 day shipping I paid for, took 5
> days. After 4 hours on the phone, I got a refund of the shipping
> charges.
>
> Case bad modem. They wanted me to format the computer in question,
> before they bothered to ask why I thought the modem was bad. I told
> them they wanted to send the money for me to call a technician to
> reinstall a program that I'm not allowed to, fine, send a $400 check
> overnight (and no I'm not joking). They finally after troubleshooting
> the modem, and determining it wasn't the drivers, sent a modem. Took
> them two weeks. Same computer as above.
>
> Case bad HD. It took me a month for them to correctly abide by the
> warranty on the same computer. I told them what was wrong in the first
> place that took 20 minutes to get that verified (it was a HD). Took
> over 12 hours on the phone to get the matter resolved.
>
> Case new computer 4 friend. Ordered a computer, took two weeks, bad
> modem and HD on shipment. Replacements arrive 5 days later. Never have
> received the $100 rebate.
>
> And these are four off the top of my head. And then I can go on from
> there with client computers. Clients that absolutely refuse to deal
> with Dell, as they get the runaround. They pay me, I deal with Dell.
> And some of them just pay the out of pocket and have me do the repairs.
>
> Dell's first response to anything as far as I've dealt with them on HDs,
> modems, NIC cars, video cards, etc. is "Reinstall the recovery CD". This
> is extremely funny as with one bad video card I had no video at all.
>
> Dell use to be good, and I mean that honestly. You use to get good
> support, you could reason with these people, now with the miracle of
> VoIP, and cheap labor in India, you now can try and explain your
> problem, think you have it resolved, and then another tech overrides
> everything, and your back to square 1.
>
> But I will say thanks to Dell, I've built 6 computers so far this year
> for my clients. And when anything goes bad I can do the repair in less
> than a day.
>
> Dave
>
> -----Original Message-----
> From: pctechtalk-bounce@xxxxxxxxxxxxx
> [mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Jo Ann W.
> Sent: Saturday, August 02, 2003 1:44 PM
> To: pctechtalk@xxxxxxxxxxxxx
> Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
>
>
> Dave,
> I wish you hadn't said that. I just bought a Dell a couple of months
> ago. Several Dell owners told me their support was very good. I had good
> support from IBM on my old computer. Jo Ann
>
> And if you ever need tech support, forget about it. HP/Compaq is worse
> > than Dell in my opinion, and Dell's support is nonexsistent. I've got
>
> > customers who come to me before they ever call Dell or HP/Compaq, even
>
> > when the computer is under warranty.
> >
> > Dave
>
>
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