-=PCTechTalk=- Re: i got a new hp puter runing win xp
- From: "cris" <cris@xxxxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 4 Aug 2003 11:02:44 -0400
I'm on the other side of the state - near Pittsburgh. Lived in PA. all of my
life..all western pa. I don't know that I could live near Philly !! but I
probably could ! Don't know about the blue route near philly!! we have red
belts, blue belts, yellow belts...around Pittsburgh. I'd guess they still
called it that there too!
Ok - I've got a question -
why, when I look down at these messages, do the ones from me say:
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of cris
CrisS
----- Original Message -----
From: David Weaver
To: pctechtalk@xxxxxxxxxxxxx
Sent: Monday, August 04, 2003 8:41 AM
Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
I've grew up near Philadelphia (about 45 minutes west taking into
account the Blue Route (if they are still calling it that)). Nice
state, and I love to go see my parents and family, but I couldn't handle
living there.
Dave
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of cris
Sent: Sunday, August 03, 2003 3:52 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
ahhh, I'm in Pennsylvania - too far away from you! Drat!!
Thanks for the good info.
My son sort of built his computer - he took our really old HP and
cannibalized it - and put just about everything new into it - He has a
more knowlegeable friend's help - but he still burned a few processors
along the way - and now has all these fans hooked up to keep it cool -
it Isn't a computer his mother would want to use!! LOL
I'm thinking that in 2 years, if this Dell is still functioning, I may
take all of my stuff off of it and send it to school with my daughter
when she goes to college - and get myself a new one! but - who knows -
she may need the new one - or we both might by then! I hope this one can
work a while yet though.
All the new programs take more memory and higher speeds to work right
though....
I'll just have to see what is out there by then!
Thanks again!
crisS
----- Original Message -----
From: David Weaver
To: pctechtalk@xxxxxxxxxxxxx
Sent: Saturday, August 02, 2003 9:32 PM
Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
I live in Georgia.
And the reputable shop is a hard one to define. My personal opinion is
to ask about their experience. Ask them to go into detail, to explain
their policies, turnaround time, etc. After you get all that, then ask
if they have any certifications. I've met a good many computer
technician without certs and I've met some with certs that I wouldn't
let work on a TRS-80 let alone todays computers. Ask if they have
clients that you can talk to.
I also am in the habit, of not building computers for just anyone who
walks in the door. I want to make sure they know about me, what I am
capable of delivering, what I do and do not warranty, and what my
policies are. Most of my computer builds are either by established
clients or by word of mouth. The others get a long two sided interview
process.
Dave
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of cris
Sent: Saturday, August 02, 2003 8:21 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
Dave - where do you live? Do you have a way to know who is trustworthy
in different areas to work on computers? Are there things we should ask
for if we're looking for a reputable repair shop?
my dell is going on 3 years old - and the warrenty will expire - and, it
is a hastle to deal with them - even though I've managed to be
successful when I've needed something.
A friend decided to have one built by a supposedly 'reputable' local
company,and they had more problems with it than they did with their old
one they were trying to replace - I bought my Dell in sort of an
emergency situation - my old computer literally burned up - power surge
or something and the smoke just poured out of it! I was looking at an HP
I think - and then I called Dell - I got a lot more on the Dell for the
money then, and I think a very well built computer. Of course, it's
outdated now!! And, it sounds like their service is not up to par
anymore either. I'd say it's only about 6 months ago since I got my
floppy drive though. I wondered why it was such a hastle for such an
inexpensive part. Wonder if I needed a new motherboard......
cris
----- Original Message -----
From: David Weaver
To: pctechtalk@xxxxxxxxxxxxx
Sent: Saturday, August 02, 2003 7:53 PM
Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
As some have already said on here, it varies. I will say the following
in response.
Case New Computer. Order a computer, was told two weeks for it to come
to my door. Took 1 month, and the 2 day shipping I paid for, took 5
days. After 4 hours on the phone, I got a refund of the shipping
charges.
Case bad modem. They wanted me to format the computer in question,
before they bothered to ask why I thought the modem was bad. I told
them they wanted to send the money for me to call a technician to
reinstall a program that I'm not allowed to, fine, send a $400 check
overnight (and no I'm not joking). They finally after troubleshooting
the modem, and determining it wasn't the drivers, sent a modem. Took
them two weeks. Same computer as above.
Case bad HD. It took me a month for them to correctly abide by the
warranty on the same computer. I told them what was wrong in the first
place that took 20 minutes to get that verified (it was a HD). Took
over 12 hours on the phone to get the matter resolved.
Case new computer 4 friend. Ordered a computer, took two weeks, bad
modem and HD on shipment. Replacements arrive 5 days later. Never have
received the $100 rebate.
And these are four off the top of my head. And then I can go on from
there with client computers. Clients that absolutely refuse to deal
with Dell, as they get the runaround. They pay me, I deal with Dell.
And some of them just pay the out of pocket and have me do the repairs.
Dell's first response to anything as far as I've dealt with them on HDs,
modems, NIC cars, video cards, etc. is "Reinstall the recovery CD". This
is extremely funny as with one bad video card I had no video at all.
Dell use to be good, and I mean that honestly. You use to get good
support, you could reason with these people, now with the miracle of
VoIP, and cheap labor in India, you now can try and explain your
problem, think you have it resolved, and then another tech overrides
everything, and your back to square 1.
But I will say thanks to Dell, I've built 6 computers so far this year
for my clients. And when anything goes bad I can do the repair in less
than a day.
Dave
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Jo Ann W.
Sent: Saturday, August 02, 2003 1:44 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
Dave,
I wish you hadn't said that. I just bought a Dell a couple of months
ago. Several Dell owners told me their support was very good. I had good
support from IBM on my old computer. Jo Ann
And if you ever need tech support, forget about it. HP/Compaq is worse
> than Dell in my opinion, and Dell's support is nonexsistent. I've got
> customers who come to me before they ever call Dell or HP/Compaq, even
> when the computer is under warranty.
>
> Dave
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