-=PCTechTalk=- Re: i got a new hp puter runing win xp
- From: "David Weaver" <weaverdj@xxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sat, 2 Aug 2003 19:53:06 -0400
As some have already said on here, it varies. I will say the following
in response.
Case New Computer. Order a computer, was told two weeks for it to come
to my door. Took 1 month, and the 2 day shipping I paid for, took 5
days. After 4 hours on the phone, I got a refund of the shipping
charges.
Case bad modem. They wanted me to format the computer in question,
before they bothered to ask why I thought the modem was bad. I told
them they wanted to send the money for me to call a technician to
reinstall a program that I'm not allowed to, fine, send a $400 check
overnight (and no I'm not joking). They finally after troubleshooting
the modem, and determining it wasn't the drivers, sent a modem. Took
them two weeks. Same computer as above.
Case bad HD. It took me a month for them to correctly abide by the
warranty on the same computer. I told them what was wrong in the first
place that took 20 minutes to get that verified (it was a HD). Took
over 12 hours on the phone to get the matter resolved.
Case new computer 4 friend. Ordered a computer, took two weeks, bad
modem and HD on shipment. Replacements arrive 5 days later. Never have
received the $100 rebate.
And these are four off the top of my head. And then I can go on from
there with client computers. Clients that absolutely refuse to deal
with Dell, as they get the runaround. They pay me, I deal with Dell.
And some of them just pay the out of pocket and have me do the repairs.
Dell's first response to anything as far as I've dealt with them on HDs,
modems, NIC cars, video cards, etc. is "Reinstall the recovery CD".
This is extremely funny as with one bad video card I had no video at
all.
Dell use to be good, and I mean that honestly. You use to get good
support, you could reason with these people, now with the miracle of
VoIP, and cheap labor in India, you now can try and explain your
problem, think you have it resolved, and then another tech overrides
everything, and your back to square 1.
But I will say thanks to Dell, I've built 6 computers so far this year
for my clients. And when anything goes bad I can do the repair in less
than a day.
Dave
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Jo Ann W.
Sent: Saturday, August 02, 2003 1:44 PM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: i got a new hp puter runing win xp
Dave,
I wish you hadn't said that. I just bought a Dell a couple of months
ago. Several Dell owners told me their support was very good. I had good
support from IBM on my old computer. Jo Ann
And if you ever need tech support, forget about it. HP/Compaq is worse
> than Dell in my opinion, and Dell's support is nonexsistent. I've got
> customers who come to me before they ever call Dell or HP/Compaq, even
> when the computer is under warranty.
>
> Dave
To unsub or change your email settings:
//www.freelists.org/webpage/pctechtalk
To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
//www.freelists.org/archives/pctechtalk/
For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk
To unsub or change your email settings:
//www.freelists.org/webpage/pctechtalk
To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
//www.freelists.org/archives/pctechtalk/
For more info:
//www.freelists.org/cgi-bin/list?list_id=pctechtalk
Other related posts:
