Re: CSS daemon

There's also a rather important difference between escalation and changing
the severity of an SR. Escalation happens when you need to get the attention
of someone higher up/ a different and/or better engineer and so on. Sev1 is
work 24*7 and have your manager on the phone as well because of the business
impact. So you can have an escalated sev2 and a non escalated sev1.

On 11/8/06, Alex Gorbachev <gorbyx@xxxxxxxxx> wrote:


Be sure they will update it while you are sleeping. ;-) Chances are
your guy's on another side of the globe. :) When escalating to Sev 1,
they will be working on your nights - so be ready to answer the damn
phone. ;-)

On 11/8/06, Sanjay Mishra <smishra_97@xxxxxxxxx> wrote:
> Kevin
>
> I even offered the Remote connection so that they can see the issue but
no
> reply. Let's wait for some more time else I will call the support
number.

--
Best regards,
Alex Gorbachev

The Pythian Group
Sr. Oracle DBA

http://www.pythian.com/blogs/author/alex/
http://blog.oracloid.com
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http://www.freelists.org/webpage/oracle-l






--
Niall Litchfield
Oracle DBA
http://www.orawin.info

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