I would guess that your print head has reached the end of its life. This is not a user replaceable part. You can call Epson at 1-800-GO EPSON and they can direct you to the nearest service depot but I do not believe that there is one in London. Paul On 18-Jan-09, at 11:45 AM, Gerhard Kuhn wrote: > I have a Epson R2400 printer and got this message yesterday, --- MUGLO information at <http://www.freewebs.com/muglo> Manage your account options at <//www.freelists.org/cgi-bin/lsg2.cgi>