[mso] Re: Old Problem with normal doc
- From: "Surfin Mac" <surfinmac2002@xxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Thu, 12 Jun 2003 09:51:13 -0500
Are you using Search to find normal.dot? If so, do not put quotes, just
type normal.dot in the Find area and select all files and folders to search.
Mac
----- Original Message -----
From: "Jan Robey" <hrstreak@xxxxxxxxxxxxxx>
To: <mso@xxxxxxxxxxxxx>
Sent: Thursday, June 12, 2003 5:39 AM
Subject: [mso] Re: Old Problem with normal doc
> Hi Linda,
> Yesterday I spent time with the senior who has this problem & I followed
your instructions to the letter. After following each step
carefully...three times...I still could not find normal.dot. So the problem
still persists. I will be seeing her again next week. Please try to figure
this one out.
>
> I don't know what I could be doing wrong. Your instructions are quite
clear.
>
> Thanks
> Jan
> ----- Original Message -----
> From: Linda F. Johnson
> To: mso@xxxxxxxxxxxxx
> Sent: Friday, May 30, 2003 10:17 AM
> Subject: [mso] Re: Old Problem with normal doc
>
>
> Jan. Like I have told you before, in Windows XP, both normal.dot and the
> application data folder are hidden...go into My Computer and click on
the
> Tools menu and choose Folder Options. In there, click on the View Tab
and
> put a check where it says "Show hidden files and folders" and UNCHECK
"Hide
> extensions for known file types" and "Hide protected operating system
> files". Now, when you search for it, you should find it.
>
> And, it's "normal.dot" not "normal.doc"....and deleting it is what you
> should do...make sure Word is closed when you do tho
>
> Linda
> Publisher ~ ABC ~ All 'Bout Computers
> Owner ~ Linda's Computer Stop
> http://personal-computer-tutor.com
> FREE MS Office eBook Tutorial
> http://personal-computer-tutor.com/library.htm
>
>
>
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf
> Of Jan Robey
> Sent: Friday, May 30, 2003 7:39 AM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Old Problem with normal doc
>
>
> Hello all,
> I wrote about his problem quite a few months ago, but due to my seniors
> illness it got put aside until she was better.
>
> The following is a summary of the problem that still needs resolving:
> She wrote a letter and somehow saved it on the 'Normal document' so now
> every time she clicks on New instead of getting a blank document she
gets
> this same letter. I have tried to delete the Normal doc but it is in
'data
> applications & believe it or not I can't find 'Data Application" within
her
> office program. I even ran a search and cannot find it. Now on my
computer
> it is easily found. She is running XP. I got so frustrated that I
> uninstall the Office program & reinstalled it and that didn't change
> anything. Every time she clicks on New that darn letter appears. It is
> driving her crazy & she is driving me crazy. Please offer some
solution.
>
> Thanks
> Jan
>
>
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