[mso] Re: Old Problem with normal doc
- From: "Jan Robey" <hrstreak@xxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Thu, 12 Jun 2003 20:04:34 -0400
Hi Dian,
Tiz evening here & I tried all you suggested but your links still say "Page
cannot be displayed". I will try tomorrow afternoon.
Jan
----- Original Message -----
From: Dian Chapman
To: mso@xxxxxxxxxxxxx
Sent: Thursday, June 12, 2003 4:36 PM
Subject: [mso] Re: Old Problem with normal doc
Linda is on a much needed vacation right now. So allow me to pass you =
this
TechTrax article which explains how to move around in Windows to find =
what
you need...
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=3D189
And also this TechTrax article which explains Normal.dot.
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=3D151
And finally...know that you can download Greg's free Word Options =
Utility
(see this article for details and download link:
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=3D162) =
which will
show you where all the options folder are and what your option settings =
are
set to. This will show you where your normal.dot template is located (in =
the
template dir) so you'll have the path.=20
Once you have that, it's just a matter or learning how to turn on the =
file
extensions in Windows to see them. And that's explained in the first
article.
Dian Chapman
Technical Consultant
& Microsoft MVP
Free Word Tips & Tricks eBook: http://www.mousetrax.com/books.html
Free Tutorial site: http://www.mousetrax.com/techpage.html
Free Support Ezine: http://www.mousetrax.com/techtrax/
=20
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On =
Behalf
Of Jan Robey
Sent: Thursday, June 12, 2003 5:39 AM
To: mso@xxxxxxxxxxxxx
Hi Linda,
Yesterday I spent time with the senior who has this problem & I followed
your instructions to the letter. After following each step
carefully...three times...I still could not find normal.dot. So the =
problem
still persists. I will be seeing her again next week. Please try to =
figure
this one out.
I don't know what I could be doing wrong. Your instructions are quite
clear.
Thanks
Jan
----- Original Message -----
From: Linda F. Johnson
To: mso@xxxxxxxxxxxxx
Sent: Friday, May 30, 2003 10:17 AM
Subject: [mso] Re: Old Problem with normal doc
Jan. Like I have told you before, in Windows XP, both normal.dot and =
the
application data folder are hidden...go into My Computer and click on =
the
Tools menu and choose Folder Options. In there, click on the View Tab =
and
put a check where it says "Show hidden files and folders" and UNCHECK
"Hide
extensions for known file types" and "Hide protected operating system
files". Now, when you search for it, you should find it.
And, it's "normal.dot" not "normal.doc"....and deleting it is what you
should do...make sure Word is closed when you do tho
Linda
Publisher ~ ABC ~ All 'Bout Computers
Owner ~ Linda's Computer Stop
http://personal-computer-tutor.com
FREE MS Office eBook Tutorial
http://personal-computer-tutor.com/library.htm
=20
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On =
Behalf
Of Jan Robey
Sent: Friday, May 30, 2003 7:39 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Old Problem with normal doc
Hello all,
I wrote about his problem quite a few months ago, but due to my =
seniors
illness it got put aside until she was better. =20
The following is a summary of the problem that still needs resolving:
She wrote a letter and somehow saved it on the 'Normal document' so =
now
every time she clicks on New instead of getting a blank document she =
gets
this same letter. I have tried to delete the Normal doc but it is in
'data
applications & believe it or not I can't find 'Data Application" =
within
her
office program. I even ran a search and cannot find it. Now on my
computer
it is easily found. She is running XP. I got so frustrated that I
uninstall the Office program & reinstalled it and that didn't change
anything. Every time she clicks on New that darn letter appears. It =
is
driving her crazy & she is driving me crazy. Please offer some =
solution.
Thanks
Jan
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