[mso] Re: Old Problem with normal doc
- From: "Jan Robey" <hrstreak@xxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Thu, 12 Jun 2003 06:39:16 -0400
Hi Linda,
Yesterday I spent time with the senior who has this problem & I followed your
instructions to the letter. After following each step carefully...three
times...I still could not find normal.dot. So the problem still persists. I
will be seeing her again next week. Please try to figure this one out.
I don't know what I could be doing wrong. Your instructions are quite clear.
Thanks
Jan
----- Original Message -----
From: Linda F. Johnson
To: mso@xxxxxxxxxxxxx
Sent: Friday, May 30, 2003 10:17 AM
Subject: [mso] Re: Old Problem with normal doc
Jan. Like I have told you before, in Windows XP, both normal.dot and the
application data folder are hidden...go into My Computer and click on the
Tools menu and choose Folder Options. In there, click on the View Tab and
put a check where it says "Show hidden files and folders" and UNCHECK "Hide
extensions for known file types" and "Hide protected operating system
files". Now, when you search for it, you should find it.
And, it's "normal.dot" not "normal.doc"....and deleting it is what you
should do...make sure Word is closed when you do tho
Linda
Publisher ~ ABC ~ All 'Bout Computers
Owner ~ Linda's Computer Stop
http://personal-computer-tutor.com
FREE MS Office eBook Tutorial
http://personal-computer-tutor.com/library.htm
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Jan Robey
Sent: Friday, May 30, 2003 7:39 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Old Problem with normal doc
Hello all,
I wrote about his problem quite a few months ago, but due to my seniors
illness it got put aside until she was better.
The following is a summary of the problem that still needs resolving:
She wrote a letter and somehow saved it on the 'Normal document' so now
every time she clicks on New instead of getting a blank document she gets
this same letter. I have tried to delete the Normal doc but it is in 'data
applications & believe it or not I can't find 'Data Application" within her
office program. I even ran a search and cannot find it. Now on my computer
it is easily found. She is running XP. I got so frustrated that I
uninstall the Office program & reinstalled it and that didn't change
anything. Every time she clicks on New that darn letter appears. It is
driving her crazy & she is driving me crazy. Please offer some solution.
Thanks
Jan
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