Re: SMA policy was: JAWS update now available
- From: "E.J. Zufelt" <everett@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sat, 23 Jun 2007 14:35:13 -0300
I understand the frustrations with FS, however, I don't believe that FS is that
different from most other companies. Having worked in tech support in the past
I can understand the lack of competency that I have observed from FS. It would
be nice, however, if theirs was a little better.
Regarding SMAs and payment plans. Most software vendors do not offer payment
plans, it is onlyy recently that FS's competition has begun to offer these
plans. Furthermore, what you pay for with an SMA is the ability to upgrade the
product a specified number of times. If you don't like the pruduct you are
upgrading to, don't use it. But, don't expect to say "I don't like JFW 7 so
I'll save my SMA for 8". Did Microsoft let all their customers who purchased
Windows ME have a free upgrade to XP Home?
Everett
----- Original Message -----
From: Frank L. DeWeese
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, June 23, 2007 11:23 AM
Subject: Re: SMA policy was: JAWS update now available
My experience with FS is about the same as yours, Chip. We should try to get
agencies for the blind to become involved. Where's the NFB and ACB when you
need them?
----- Original Message -----
From: Chip Orange
To: jfw@xxxxxxxxxxxxx
Sent: Friday, June 22, 2007 2:07 PM
Subject: RE: SMA policy was: JAWS update now available
I agree that this policy is nothing short of highway robbery; why don't
more of us switch to something else??? That's a real, not rhetorical,
question. I guess it's because someone else paid for JAWS for us, and they
won't pay for something else if we tell them we (or they) made a mistake.
I'm trying to get tech support (via email with someone named Tracy), and
I'm becoming very frustrated with FS right now. Essentially no tech support,
ridiculous upgrade policies, and no payment plans for ownership makes me wonder
how FS got where they are???
Chip
Chip
------------------------------
Chip Orange
Database Administrator
Florida Public Service Commission
Chip.Orange@xxxxxxxxxxxxxxx
(850) 413-6314
(Any opinions expressed are solely those of the author and do not
necessarily reflect those of the Florida Public Service Commission.)
--------------------------------------------------------------------------
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Alan Clendinen
Sent: Friday, June 22, 2007 5:52 AM
To: jfw@xxxxxxxxxxxxx
Subject: SMA policy was: JAWS update now available
I'm afraid the SMA policy is worse than what you describe. If you choose
not to keep your SMA current, and then one day you decide to buy a SMA so you
can upgrade to the latest JAWS update, Freedom Scientific will demand that you
pay for all of the SMAs that you failed to purchase. In other words, if you did
not buy an SMA that covered JFW versions 7 and 8, and then wanted to upgrade to
JFW version 9, they would require you to pay for a SMA that covered JFW
versions 7 and 8, and also pay for the SMA covering JFW 9 and 10. They don't
care if versions 7 and 8 were buggy or that you did not download them, you are
expected to pay for those previous SMAs. I experienced this situation when a
couple of versions of JFW were incompatible with the Windows Sticky-keys
utility I have to use, due to being one-handed. I couldn't use two versions of
JFW because of this bug, but FS still demanded I pay for the SMA covering those
unusable versions before I could get the SMA for the latest version in which
the bug was fixed.
Alan
Blake wrote:
I'm afraid it doesn't matter whether you install an upgrade or not. If you
buy an SMA, you're entitled to two consecutive upgrades.
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